Chase Bank

Chris Rodriguez

Just terrible customer service. No knowledge of how to deposit rollover funds into investment accounts offered by partner company JP Morgan. Walked in to deposit rollover check from ex employer granted at 4:30PM on a Monday afternoon. Was told I needed to fill out form and form could not be printed for me to do so on site because everyone was 'too busy.' (a form takes 5 minutes if that to pull up and print.) After calling JP Morgan 800 number was informed there in fact is no form that needs to be completed and the traditional bankers just don't know how these processes actually work (only the licensed bankers do) who I guess must be chained to their desk because they couldn't assist personally, but instead were relaying messages to banker who was unknowledgeable. As someone who works in banking / wealth management I can see why people leave Chase to come to the institution I work for. Bank of America and Well Fargo are awful but Chase is catching up quickly. Very unfortunate, but life goes on :)

B. Young

All Garbage! One of the worst branches around

Michael Webber

Chase froze all my accounts with no notice. I called the following morning and sat on hold for almost an hour. Then after being hung up I went into the branch, then was told they don't know why my accounts are froze. I asked to withdraw money because I have no cash and am out of gas... they said they couldn't allow me to do so. I am still waiting on an answer why my accounts are frozen

Brittany Allman

I think they’re a closed location or don’t answer their phones. I called 10 times with no answer, was not put on hold or given the option to leave a voicemail.