iTHINK Financial

Shelane Mascaro

We have been members for over 25 years and really appreciate the excellent staff and great services. Ping was super sweet and saved us some treats from customer appreciation day. Plus they offer fun contests and other events to make us feel like family. Also we got a great auto loan that the dealer couldn’t beat. We like that it’s never too crowded and are helpful with our kids accounts. I just wish the website and app were more user friendly and had better features.

V. Marc Fort

Worst. Banking. Experience. Ever. My family has been using this bank since the IBM Federal Credit Union days. My elderly father and I drove from Tampa to Boca Raton to take care of some business, change names on accounts, etc. They treated us like we were bothering them. Then they said they would call us back once everything was updated. (They never called back, and they never updated anything, so we essentially drove about 8 hours round trip for nothing.) I'll be closing all accounts at the bank ASAP. Do not waste your time with this bank. The bad reviews are spot on.

Melissa SV

This bank is antiquated. Monthly fees, buggy app, constant overdraft fees (when there's plenty in savings,) pretty much no ATMs which increases fees, and God forbid your card is used fraudulently; you have to jump through hoops to get it corrected! My husband and I are closing our accounts as they just can't compete. Do your research there are some great options these days.

Stephanie Joy

I was a member of IBM for the last 15 years… As soon as I think took over it has been nothing but a nightmare. I would not recommend doing any loans through this company! Nobody knows what’s going on and you will be on hold for hours at a time. I’m pulling on my account from here after 15 years.