Synapse Construction

Cole Lakes

We had the pleasure of using Synapse Construction for all new siding, replacing 12 windows and four sliding glass doors, adding a 13th new window, and then painting the exterior once that was all done. Whew. We initially met with a few companies, but when Kyle, the president of Synapse, showed up for our initial consult and spent the time talking through the entire process with us, we knew they were the right choice. Kyle answered hundreds of questions from us, both during the initial consultation and through email for several weeks after that first consult just to help us feel at ease with the process. This was all before we paid anything - Kyle didn't need to spend as much time with us as he did, but it really showed how much he and his team care about making sure his customers are ultimately happy with what they get. We also used Synapse's Custom Design process, where Kyle and his team meticulously detailed our home into a 3D model and walked us through several revisions - which was a good thing because what we originally thought we wanted ended up morphing into something even better by the end. Kyle offered suggestions based off our budget, and used his expertise to help make sure we felt good about how the house would look in the end. He also helped us understand where we could save some money. For example, he encouraged us to demo the old siding ourselves, which allowed us to refocus the budget on better windows, or higher quality siding which ultimately is what matters in the end. Now - for the actual work. Some companies will tell you exactly what you want to hear, then fail to deliver on that promise and shrug it off because they got paid. That was NOT the case for Synapse. From the very first day, I could not believe the level of professionalism, courteousness, skill, and communication that we received from the siders. Luke, the lead sider, provided us progress updates when requested, and was extremely courteous when needing to come into the home to install windows and doors. The entire team abided by covid guidelines, wearing masks and staying six feet from each other, and from us, and the quality of their work was absolutely amazing. For some background, I've been around construction most of my life - have renovated previous homes, and helped my parents build my childhood home literally from the ground up. Each day, I'd look for any corners cut, or anything less than perfect, and each day, I came up empty with fixes, and instead was completely blown away at their install skill. Once the siding and windows were complete, we got the pleasure of working with Paul, the paint foreman and Carlos for painting. Again - the level of detail and professionalism shown by Paul and Carlos was incredible. They took their time to do an amazing job - again, every day once they were done I'd go look at the work to find issues, and every day I'd be impressed with how perfect their work was. TL;DR: Go with Synapse. They sincerely CARE about their work and doing the job possible, every time. They are an incredible group of true professionals that take pride in their craft, and I couldn't be happier with the results (if you couldn't tell by the length of this review).

Mark Wagner

Job cost double the original estimate; took 4x the amount of time estimated; several parts never completed; lots of loose ends left unfinished and ignored; at least one window can't even be closed. Some of the subs were of mediocre quality. In particular sheetrock. Some of the siding was installed such that there was substantial earth wood contact. One of the photos shows the retaining wall that I had to dig in order to remedy this. Note that the response from the "owner" is essentially just a to make it look like they're going to address things. They were never willing or able to make things right.

Dan Marsh

We have received exceptional service and results from Synapse, and have actually used them multiple times. My wife and I have hired a variety of contractors over the years. Having gone cheap to high-end, we have a good understanding of what's available in the market. Synapse consistently shows great value and high quality work. There are 3 main areas to note. (1) They are clean, show up in logo shirts so neighbors know who they are, friendly and easy to have at your home. They hire quality people. (2) There is real project management and continual communication, so we felt clear at every step what was happening. Everything is well documented. (3) They have a lot of experience and have been honest when anything is outside of their area of expertise. We would recommend their services.

scott francis

Update: After communicating the issue below with Synapse, within 24 hours they had someone come out and do the repairs!..Thank You:) I'll leave what I previously wrote as I believe it tells a great story of an excellent company. We received photo documentation of the repairs completed yesterday, which was very helpful. I can now happily recommend Synapse for both new construction and repair. I own two small businesses so I greatly appreciate Synapse's professional response. Thanks Kyle! I really like Synapse and I would most likely hire them again, but for new construction only. I own a condo in a 3 unit condo on Queen Ann. We hired them to do siding repairs in preparation for the building to be painted. They gave us an estimate with a high and low end...and said they would inform us if we were going beyond the high-end estimate. Now that we are having the painting done the painters are having to remove trim around several windows where the trim is completely rotted and these windows are 3' away from windows that Synapse re-did the siding on. So it is disappointing that we paid them the high-end of their estimate but we are now having to have the painters continue their work. My take on it is that Synapse is extremely busy...it took over 6 months to get our repairs scheduled and they should consider whether they really want to take on repair work as it does not seem like they really do....or need to. So, yes I would hire them for new construction, but not repairs.