UPS Customer Center

Tiffany Smith

Fantastic customer service! Gentleman at the counter was polite and and professional. They will often stay open later than posted hours to address customers needs. Best experience at a UPS store to date. Well done Willmar UPS team!

Pat Redepenning

There is no drop box as advertised. Thankfully a driver was kind enough to take our package. You can only leave packages after 5pm.

Pat Redepenning

A tad confusing, says they have a drop box, we drove all around the building and didn't see one.

Ryan Zimmer

Didn't want delivery guy to go through my garage to drop off packages. Was told my customer service I need to open a MyChoice account to request a driver doesn't enter my home. Ok... did that. Don't know if that did anything though... we'll see. Was waiting for a delivery Friday which was "out for delivery." Then said delivered and nowhere to be found. Then see that it's back at the shipping center. Ok, hopefully get it Saturday. Nope. Monday morning comes and I get an email that it will be delivered between 10:00am-2:00pm. I contact my customer to let them know I'll still be able to get them taken care of once I get this delivery. 2:00 passes. No delivery. Contact customer support again. They said the best they can do is have the local Willmar center reach out to me as soon as possible today. End of the day and no call. Still waiting on my delivery (6:00pm) and notice now they changed my delivery time to 7:30pm. Just want to be communicated with and not treated like a number. That's all.