Tom Dinsdale Chevrolet Cadillac GMC

Jacob Herrmann

We brought our truck in to fix a flat/punctured tire at 9:00 a.m. We absolutely understand how things are busy, and have no problem being patient and waiting. However, we did not hear anything back about the status of the truck until 3:30 p.m., in which WE were the ones to reach out. I believe we made about 5 calls to the service department yesterday in which we were transferred to a "technician" in which we were sent to a voicemail each time with no return call made. We were told the truck would be ready before the workers left at 5:00p.m., and "if it's not done then, our guys will stay late to get the job done". When 5:00 came and went, we still hadn't heard about the status of the truck. More phone calls on OUR end resulted in us being transferred again to a technician. This time, it was a different technician than the one who had been working on our truck. He informed us that the truck wasn't ready to be picked up, because they weren't able to patch the tire, and recommended that we purchase a new tire to replace, for an estimated $400-500 in our cost. We asked if the spare tire could be put on and if we could pick up the truck, in which that request was granted. We paid for the bill and came to pick up the truck when we got back to town, as we work out of town. When I looked over the punctured tire that was left in the back of truck...it was evident that the punctured tire hadn't been fixed. The reason for our frustration is that we feel the technician's didn't take their time to take care of a completely fixable tire. We were told "Well, we put air back into it, but it keeps leaking air"....upon further inspection of the damaged tire at home, by simply pushing on the sidewall of the tire with my bare hand I was able to move the tire and have air leak out...which would mean to me that tire wasn't correctly placed back into the correct position. There just wasn't the detail to the service put into fixing our simple issue. We took our tire to another local shop in G.I. and they fixed the issue with no time wasted and had our truck returned VERY quickly. It's also frustrating that instead of your shop fixing this issue themselves in a timely manner, they immediately went to the "You need a new tire" solution which would've been an insanely unnecessary cost to us. We haven't really had any issues with the service department until our last two visits. Unfortunately, we've made the decision that we won't be returning to T.D. in Grand Island for future service. If we have any recall issues, we will be servicing those at a different dealership that we feel we can trust.

Brenda Fee

Thanks for giving me peace of mind and thanks for your awesome services!

Dale Williams

I had an appointment for an oil change and tire rotation. I was in and out in a little less the a hour. Fantastic service. Cliff was very helpful with helping me check in using the kiosk. Love the waiting area. I will definitely go back.

Carlos Martinez

Awesome dealership they worked with me on everything I needed for the right pickup, I would recommend asking for ryan the salesman he’s great to work with.