Holiday Inn Express Towson Baltimore N

Naomi D

Great rooms, big, clean, convenient. I was very impressed with the staff. Breakfast has a lot if variety. Pancakes, eggs, sausage toast, pastry, cinnabun cinnamon rolls, cereal, oatmeal, yogurt, coffee, juice. Thanks for a peaceful stay

SPT22

I was greeted by a friendly, smiling, attentive service associate. She made me feel welcome and special. The lobby is clean, bright and inviting. My room was very clean, and my bed was very comfortable. All, including bathroom seems freshly painted and new (even though I know that HI Express has been here from several years). When i entered the room, I thought to myself "Aaahh - feels safe and comfortable here". Overall experience was absolutely excellent.

Unsatisfied customer 9276

I reserved a room, received email notification the day of my arrival that the room was ready and that I could check in online. I checked in on line and even called to let them know I would arrive late. The front desk confirmed my reservation and my room, acknowledged my time of arrival and said everything would be ready when I arrived. WRONG! It took them 15 minutes to find my reservation when I arrived and then they had to check and see if the room was ready. We waited over 30 minutes after they found the reservation to get the room that was supposed to be ready and had been confirmed. How does this happen? I've traveled for years and stayed in hotels many, many times and this has never happened. I've had better luck getting a room when I DIDN'T have a reservation. They realized I had received sub par service and offered 2000 rewards points. I still haven't seen them and I can only imagine the trouble I'll have trying to get them at this point. I don't want to have to depend on luck whether or not I'll have a room when I go to a hotel so I'll avoid this hotel in the future and recommend all travelers do the same.

Courtney B

Besides the people smoking weed and it getting in my room, it was a pleasant stay. Alexander gave the highest customer service and was very efficient. I was very impressed. The kitchen staff was fast and amazing with the food. It was very clean. The bed was nice. Everything worked. Thank you.