Valvoline Instant Oil Change

Ian Lacks

If I could rate this business less than 1 star I definitely would!! My daughter came here for the 2nd time after having a good experience. Unfortunately, this time she had to wait 45 minutes then there was an employee named Jeremy who treated her like a lowly little girl who knew nothing. He could not find the vin number, so he accsed her of stealing the car. Made her pull out her license and registration to prove she owned the car. After talking down to herand making her feel as iif she had done something wrong, fortunately the manager was the person who changed her oil and was very pleasant and knowledgeable by her account. My daughter lives 500 miles from home attending college as many do in this country. As parents, we trust there are decent people in this country that perform their paid job honestly and dont act inappropriately rather than try to degrade our young daughters and make themselves feel dominant. You are an oil changing business. Do your and not run your mouth inappropriately. Joke with friends, not the customers!!!

Maria Mote

I've never had an oil change take so long. They were all really sweet, but I waited for over an hour to have an oil change done. There were plenty of people standing around, so I don't think it was an understaffing issue. I definitely won't be going back, although they did an okay job (from what I can tell!)

Jon Rose

I have used this business's services several times. When they are fully staffed, things move along at a good clip. This is a four-bay garage and think it would take at least five efficient employees to keep things moving along. Unfortunately, understaffing seems the norm these days. Today, there were only two employees, and one appeared a trainee. So it took about an hour to get an oil change today even though I arrived as the first in line outside of the garage, which already had four cars inside. Despite that, my experience was a positive one because of Jeremie's efforts to move things along as fast as reasonably possible under the circumstances. He maintained a positive and professional attitude and calmly handled some customers who were less patient than they should have been. And he provided good information about the process and what to expect next. So I give the experience five stars just because of how impressed I was in watching Jeremie move things along as quickly as possible under difficult circumstances, all while giving patient instruction to a trainee. We need more Jeremies in the world.

fran silver

Was turned away at 5 pm, two hours before closing, after being told they were "overstaffed" and not doing any oil changes. If that's the case, why didn't they just close the location? Were the three employees standing around doing nothing just there to stay on the clock and run off paying customers?