Alta Vista Mental Health

Marshall Eldridge

I have had multiple issues with them getting the correct meds to the correct pharmacy. I like them doctors but say for that I would avoid coming here. I called several days ago to try and be seen as I've been off my meds for some time. No return call, no follow up and the sad part is I had already anticipated this and scheduled elsewhere. For a clinic that deals with mental health you'd expect them to try their utmost to help reduce any stress associated with the whole process. That unfortunately in my case was not the service I received.

Zach Parlor

Don’t listen to these reviews. Alta Vista has truly helped me throughout the years. I started at Crossroads where Noelle guided me and the caseworkers put my needs first. I needed help again and called Noelle and she assisted me with getting the help that was needed. Phew, to seeing familiar faces! The receptionists greeted me once I arrived and were genuine and kind. Admission process speaking with Kelsey was pleasant and eased by anxiety. Professionalism through the end. I would highly recommend this agency.

Ken Mashburn

If you’re in any kind of crisis, STAY AWAY!!!! It should NOT take literally almost a year to start seeing someone, no matter how “busy” the practice claims to be, and yet that was exactly my experience. Despite leaving multiple voice mails pleading for a call back, more often than not they would just ignore the message. Also, if you do decide to give these jokers a try, PAY ATTENTION TO YOUR BILLS, because they WILL try and bill you for services not even rendered. Still at a loss as to how I could’ve been seen by my therapist in December when I have neither lived in nor visited Reno since November and never saw her via zoom or anything else remotely.

Marcia Wiegand

Had to wait 3 weeks for office intake. When I came 15 minutes early I was told my appointment had been rescheduled for the end of April. Dr. Had been sick. Receptionist had very little sympathy for me just a curt ...sorry.