Pet Palace - Delaware, OH

Category: Pet boarding service

Address: 7557 Gooding Blvd, Delaware, OH 43015, USA

Phone: +17405493700

Opening hours

Sunday: 9AM–7PM

Monday: 7AM–7PM

Tuesday: 7AM–7PM

Wednesday: 7AM–7PM

Thursday: 7AM–7PM

Friday: 7AM–7PM

Saturday: 7AM–7PM

Reviews

Robbin Culbertson

Oct 5, 2022

My dog always has a great experience at Pet Palace. I would highly recommend here.

Jeffrey Kocian

Sep 13, 2022

On September 6th I booked a boarding appointment for 9/ 8 /22 and a day care appointment for 9/9/22 (to be done back to back since I know I would not be able to pick up my dog before check out time at noon, and that I needed to pick her up at 5:00 PM). I received confirmation on both appointment on 9/6/22. When I arrived on 9/8/22 to drop off my dog, I was told by the person checking us in that they would not honor the daycare appointment I made for the following day and if I wanted to have my dog stay past the noon check out time that I would be charged for a full night of boarding even if I picked her up at 5:00 PM. I asked that a manager call me to discuss this since I had received confirmation for both boarding and daycare and did not understand why they could not accommodate this. I never received any call back and was charge two boarding days/night when I picked up my dog. The cost difference is only $10 but I believe this was a "bait and switch" and they should honor the pricing since they confirmed the both appointment in advance. It is a matter of principle and good customer service. Over the past 6 months I have done over $1000 worth of business with this company and have had other issues. One time they gave me the wrong dog once when I went to pick up my dog. The other was I book a two week long boarding appointment in advance (two months), they had a price increase in the daily rate and I was never informed before I arrived for my appointment and was charged the higher rate, despite having a confirmation.

Jennifer Rosenbalm

Sep 2, 2022

Awesome place for dogs

Ann Delmore

Aug 27, 2022

The staff is always very helpful and cares about our dog. I love that they have an indoor play area so our dog stays clean. They have many special extras one can add to keep your furbaby happy.

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Questions & Answers

Do you have dogs for adoption

Mollie Smale | Nov 2, 2019
Amber Heilman | Nov 2, 2019

This is a kennel/daycare. They offer grooming services as well but do not have animals for adoption

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After you pay your deposit. When do you pay the remaining amount at drop off or pick up?

Shawna Ray | Nov 1, 2021
Wendy Shoemaker | Nov 1, 2021

At pick up

Do you (or can you) bring your own food for your pets?

Maggie Sanford | Nov 1, 2021
Matt Larsen | Nov 1, 2021

If bringing your own food, they recommend that you pre-portion dry food in individual plastic sandwich bags.

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