Address: 7650 Airline Hwy, Baton Rouge, LA 70815, USA
Phone: +12259274175
Sunday: 9AM–5PM
Monday: 7AM–7PM
Tuesday: 7AM–7PM
Wednesday: 7AM–7PM
Thursday: 7AM–7PM
Friday: 7AM–8PM
Saturday: 7AM–7PM
Cameron Callais
I had a terrible experience at this U haul. I needed to move back home as quickly as possible and am 18 years old. I went on the website and reserved a 1-2 bedroom u haul. The website stated my u haul would be $60. When I arrived at u haul, the woman at the desk informed me that they didn’t take LA wallet- which LA Wallet has been considered a legal equivalent to a physical license or identification since 2019. I had to drive 40 minutes back home to pick up a physical copy of my license and 40 minutes back. Once I arrived back, the woman wouldn’t look up from her desk to acknowledge me for 2 minutes. She asked me to swipe my card and I half mindedly swiped since the website gave me a total of $60, and I assumed the price would be what I reserved On the website. When I got my u haul, they gave me the largest one they had which ended up costing me $150 total. $90 more than what I anticipated paying. Once again, I am 18 years old and was looking for the smallest u haul they had. I was not able to drive that big of a truck, so I had to pull over on the side of the road and get a family member to meet me and help drive it. This impacted his whole schedule for the day as well. At the end of the day, I left financially impacted and feeling taken advantage of. There are so many bad reviews on this location, I’m not sure why this is still being allowed to continue.
DGConsulting
Fast, convenient refilling of my RV propane tanks.
Ms. Nikki Red
A total scam artist she’s hustling for credit card numbers. Trying to get people to pay more to be next on the waiting List. Decided to go to the Florida street location instead because the vibe was definitely off on airline.
Randy Richardson
They had what I needed & staff is professional and friendly. A bit of a drive but used them to get trailer to move my daughter home from LSU Baton Rouge for summer.
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I have BIG issues with them as well. They seem to prey on people at the most stressful points in their lives...the local offices follow the lead of corporate offices. Spent hours on phone & online before, during & after. Finally got a VIP code for discount but it was never applied. Told to call manager at local store regarding this, but haven't been able to reach him, despite leaving explicit messages that include the discount code I was told only he can apply, charges on my card still do not reflect it. Also, UHaul's pick up online procedure didn't work for me despite 3 adults with valid licenses trying to pick up truck. Ended up driving 20 miles further round trip to get & return the uhaul 6 hours after reservation time & in rush hour traffic. I still had to pay for those miles/gas. Told only local store manager can credit me for those miles. No reponse from him about this either. This company basically has a monopoly and don't care if you are screwed over/dissatisfied!
This Airline location has the towing dollies. The kind where the front wheels go on a short dolly to tow the car.
License deposit plus truck amount using a debit card. Once you return the truck at the same gas mileage that they gave it to you, your deposit is released back to you
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