Quest Diagnostics Hammond Walmart JV

Laura Nelson

Sitting here waiting for my appointment and they admit that they are letting others go in front of me that checked in after my 1:00 appt.. I was here 8 minutes before my appointment. They were to blind and lazy to see me!! The text I got said to be seated that I didn't have to check in again.

Connie Bellow

I was 15 minutes late to my appointment. I tried to use the tablet to check in but it locked up twice. When a staff member finally opened the locked door to live people, she pressed a few buttons that made me believe I was checked in. My name never appeared on the list as checked in. Several walk ins came and went while I continued to wait. I checked in again using a different tablet and my name finally appeared. I had been there for 25 minutes while people without appointments came and went. My name disappeared from the board, I waited another 10 minutes. I tried asking staff to help me but they could care less about people in the waiting area. They saw me there for over 30 minutes and did not inquire if I needed help. Instead, they did their best to avoid me. I will never go back to this unattended location again.

Elsie Baum

I arrived as a walk in. No one was in the waiting area. After trying to check in, someone in the back cut off the lights as if to appear that no one was there. I waited a few minutes longer and even tried to call someone via my phone. No one tried to help me or let me know anything at all. I will not be coming back here. Completely unprofessional to hide in the back and not assist a patient, even if just to say they are not taking walk-ins.

Sharon Hughes

I have been to this lab 3 times. 1st they did not complete all ordered labs. 2nd they lost my orders. 3rd I find out after arrived on a Saturday they now only take appointments on Saturdays. No one in waiting room except me x 20 min. They finally came out (3rd lab tech seen in the place) to tell me I couldn’t be seen due to I’m a walk in. If you try to call for info, the system does not allow you to speak to a live person! As a health care provider I will strongly advise my patients to avoid Quest in Hammond!