All Star Ford

Ethan St. Amant

LUG NUTS WERE NOT TIGHTENED DOWN PROPERLY AFTER TIRE ROTATION. As of writing this today I realized that a lug not FELL off while driving after visiting all star for a tire rotation. After inspecting that wheel, all but one of the lug nuts on the that wheel were LOOSE. THE SERVICE DEPARTMENT IS AWFUL AT ALL STAR. We bought a new bronco sport and have had several issues with all star. The car was missing the rear mats and after waiting over a month for them to come in they ordered the wrong set of mats and tried to charge us for the mats. After an absurd argument over why we shouldn't have to pay for the mats that the car should've come with the manager grabbed mats out of another vehicle and gave them to us. Fast forward to about a year and a half later, and after multiple tire rotations and oil changes that came complimentary with the car the service department told us that the car was missing the lug nut key. The service department denied that a tire rotation was ever performed even though it was checked off as completed with every oil change. So one of two things either happen the car didn't come with the key or it was lost during one of the tire rotations if they were ever performed. If the car was missing the lug nut key in the first place this should have been discovered during the first oil change and tire rotation and not all this time later. The service department tried to charge us over $200 for a new set of lug nuts saying that they had to custom cut a new key for the car and install a new set of lug nuts. after several weeks of arguing that this was in fact their fault they gave us a key and performed a tire rotation. The key was a generic key that can be found at AutoZone or amazon for relatively cheap and not a custom cut key. A week or two goes by after this visit I realized a lug not FELL OFF while driving. After inspecting that wheel, all but one of the lug nuts on the wheel were LOOSE and not properly tightened down. That to me is a MAJOR safety concern that is not okay. What if the tire came off and caused a major accident. My review stands with ALL all star locations as we have had issues with vehicles at all star Dodge and all star Hyundai.

Zachary Leggett

Very easy and streamlined experience, good prices, no wasted time!

Hudson Holloway

Went to get an inspection on a truck. They told me everything was perfect on it. The second I got in the car it had a check engine light and an obvious bad turbo rattle. Denied me a refund and blamed the issues on me. Nathan who I assume is the service manager Denied all issues the truck had and refused to work with me in anyway.

Preston Guy

At the time of writing this my Ford Escape has been out of service for 104 days. Their service center has tried 5 times to fix our issues and cannot get it fixed. They do not answer the phone consistently and constantly complain about being understaffed. They don’t respond to messages consistently. They waited three months before offering a loaner vehicle - which is illegal. They finally gave us a loaner that was dirty and smelled awful. I can go on more, but suffice to say, stay away. Go to Robinson Ford or better yet don’t buy Ford altogether.