Cracker Barrel Old Country Store

Amethyst Heart

So at the beginning of the evening we were seated and the waitress was a little just not there. So to start this out we ordered hot chocolates and some silverware. After 20 minutes of ordering it they came back and told us they didn't have the chocolate whip cream we said it was fine and it came out quickly. Still didn't have our silverware. Then our food came out we asked for silverware again. And some of our food wasn't there more food came and we asked again for silverware. I look at my food and my mashed potatoes I could pick up! The plate was hotter than our food. My dad got a manager and he blamed it all on short staff. NO the food was cold. That means the food was sitting there. The manager gave us two options eat the cold food and he'll pay for all of it or get new food remade and we pay for everything. My dad says we want to get it remade and asked for silverware finally we got it but only got 1 knife 3 forks and 2 spoons for a family of 4! My dad gets up realizing what he said and complained about having to pay full price after waiting and waiting. The manager blamed it all on short staff. News flash everyone is short staff. They seat people they could not seat so many people there are fixes. We asked for more knifes after the 6th time they finally gave us them. The new food came out and it was hot so the food sat back there the first time and after everything the manger never apologized. We have come here and a lot it gives a lot of memories of someone who isn't with us anymore and we don't come as often anymore but it'll be awhile we come back.

Dan Driving the White Van

Got here at 8:40 pm local time. Ordered the Uncle Herchel's breakfast with hamburger steak. The steak was hard and couldn't cut through. Stabbed it with a fork took a bite and it has the taste and cosistency of cardboard. Actual cardboard. I understand they were closing up but what happened to the hamburger steak? The management covered my meal. I left a $5 because both waitresses were kind.

Mike Hubbard

I hate to write this review and give one star at that. My wife and I went in this afternoon. Were told it would be a 25 minute wait to be seated, but we were sat in under 10 minutes. That part was great. When we were seated our waitress came up and just stood there for about a minute looking at us before asking how we were and take our drink order. She went and grabbed our drinks and took our food order. I understand it was lunch and busy. But we waited 45 minutes for our order before giving up and leaving. The table next to us waited just as long before they order showed up. The waitress (same as ours) never apologized to them or anything. There was also another table in her section with 4 senior citizens who were waiting awhile. They were talking to the manager on duty. Not sure what was said, but their food came out shortly after. Our waitress never checked on us during that 45 minutes, never brought our appetizers or even stopped by to apologize for the wait. We also watched other tables that were sat after us receiving their orders. I’ve never had a bad experience at this location. But the service today was unacceptable for everyone there in the section we were in today. I’m not saying that I won’t go back ever again. But it’ll definitely be awhile before I do. It’s sad that we went across the street to another restaurant and were seated immediately and received our order all in very short order. And they were just as busy.

J J

The maple grilled chicken was AMAZING! The bacon was soooooooo flavorful and the sauce they used brought it all together. And of course, always great service at any Cracker Barrel. The store is always a fun stop and now they have Halloween stuff, so get it while you can.