The UPS Store

James Frankini

Shipped big box. In and out in3 minutes. Great service.

2988

Nasty workers, i needed tape to close the box I was mailing and the girl behind the counter said we don't have tape I went next door and they gave me tape. Another time a lady came in to have a will notarized and they told her they don't notarize wills the lady left, and the notary kept talking about why would she come here to have a will notarized go to whoever prepared it, I don't do wills I'm not getting involved. Hello the customer is gone can we move on and help the next customer.

Renee Iseson

Is there a way to give negative stars? I’m not at all surprised with the mostly bad reviews of this store. The most unhelpful, rude and deceitful staff. Bad enough that UPS itself is the absolute worst but trying to deal with this store to file and approve claims for delayed (or even damaged) packages is beyond awful. They are truly unhelpful and rude. As I was hanging up the phone with the woman from the front desk, I heard her say to her coworker she had a headache after speaking with me. She has no idea the headache I have from dealing with such a horrible company! My small business would rather pay Fed Ex to ensure our packages and documents actually get delivered when they say they will be.

Danielle Andreani

There was an incident where my package was not shipped next day to an employee error. Due to this, the contents inside were damaged. It took several months to even get a portion of my shipping cost back that I was entitled too, and the manager had an attitude the entire time. On top of that, I was extremely vocal about wanting reimbursement since the package was damaged, at no point did they file a claim which they should have. Since the time period to file a claim is only 60 days, they waited until the two months had passed before telling me there was nothing they can do, sorry. Throughout those two months, they had said several times they would escalate to a regional manager, etc. None of this was done.