The UPS Store

Terry Chong-Jiang

I never had a problem at this location but today was the day. Went to drop off 2 packages to return to Amazon. Russell who was the only working there at the time was really rude and seem as if didn't want to assist. I made a purchase in the store and no receipt was offered. I'm not sure what are the standards required for your employees to provide for your customers. But I don't think you want someone with poor customer service and a bad attitude to represent your company. This man surely needs customer service and professional training. Update: response to Russell (the owner): no receipt was given to me for the purchase of the shipping bag so please be honest. The only receipt you gave me was the one for the returning packages you received. If you are the owner of this store and claim that you were treating your customers nicely, please self re-evaluate. The attitude first came when you claim you couldn't scan the code because my phone was on "dark mode". You didn't even seem like you wanted to try and scan it. Why is that no one else have a problem scanning it from your store? I had to ask whether you offer shipping options from your store. As a worldwide shipping company, wouldn't you think suggesting options from your store to your customers is the right thing to do? Instead of sending them away to get it packaged and them having them to come back? This way you are helping the company make some money and help your customers? I don't understand how you as an owner can be combative when not receiving 4-5 star reviews. Take those reviews and learn from it. Treat your customers kindly "Mr. Owner".

Black Hole Soul

My package is taking days to be updated and the place it's shipping from is only ONE HOUR AWAY from where i live. Like why? Oh and they never answer customer service. I've seen paint dry faster. UPDATE! UPS lost my 1,000.00 package. Thanks!

bobby layton

Fast. Expert service they solved my problem thank God

Jacqui R

Russell is the best! I've been going to this location for about 7 years now and he's always present right alongside is employees helping out! I highly recommend this location for all of your personal and business needs!