Carson Valley Medical Center

Chris Brubaker

This is the worst hospital I have ever been to. I was at the ER 2 times in a week because of severe pain from a kidney stone. The second visit they were rude. I could tell right away they thought I was a drug seeker and didn’t believe I was in severe pain. Their questions they were asking me was like an interrogation and were trying to get me to contradict my answers like a cop would do. There is more I would like to add but I’m seriously thinking about bringing action against this hospital so others don’t get treated the same way I was.

Tiffani Higginbotham

No one knows what they are doing

Susan Ross

I have had 5 star care here in the past, their medical team is outstanding. But-their Covid testing system/ protocol need work. Appalling how often nobody answers the phone! No option to leave a message/contact the lab in charge of Covid testing. After multiple calls, I spoke to Carol-Told her I had Covid symptoms and I needed a test. She said I need a doctors order. . She had no idea where/who to send it to. My doctors office didn’t know either. I had the same conversation with Dori The next morning. I pressed for a fax/phone # until she put me on hold and found the fax # I requested . I know they’re overwhelmed but The fax number for Dr.‘s orders should be a simple request - don’t they get that request every day multiple times? Order was sent it. I confirmed & showed up to the Covid parking area. Again nobody answered the phone. I waited 15 minutes called again. Denise/lab answered & said they would find the order and be out shortly. Nope. Apparently a box wasn’t checked on the order so it had to be totally redone. Another hour goes by. Christie comes out and does a rapid results test first, and then the PRT test. I asked her when the results will come she said “a few hours” for the rapid results-a few days for the other. . I was pleasantly surprised. And relieved. It’s been a long 5 days. No results came. Sleepless night. I called the lab. After several minutes of confusion I’m informed that there’s no order for a rapid results test. The fact that she did one is irrelevant. Instead of calling my doctor or trying to confirm it my results will NOT be forthcoming because the test was apparently not listed on the second order. Really!? They have my sample they did BOTH tests. I HAVE symptoms-I was promised results in 3-4hours. How about you call my Dr for approval or me? I can get a Covid test at a drive-through without a doctors approval. But if you have symptoms and you go to the hospital they don’t want to run the results of a test they DID on me without ridiculously intricate paperwork Or communication?!. The techs get get 5 stars. They are not in charge of admin/protocol and procedures. Those are areas where this medical center really needs some streamlining-especially when people are terrified of Covid. From the time I requested a test to the time I get results will be at least a week. That’s not good enough.. I feel for elderly patients who may not be as on top of things trying to get a Covid test when they have symptoms and they run into brick walls everywhere they turn. I guess I’ll know in 3-4 days. Does that count the weekend?

A Sanders

I have been struggling so hard for awhile now with bilateral occipital neuralgia, to the point we moved home from Texas for better doctors. And better doctors are what I have experienced here. I have never come in asking for pain medication (I am terrified to take it) and never have these doctors ever made me feel like that’s what I was there for. In another state, I was consistently misdiagnosed and more or less chastised for coming to them in debilitating pain and assuming I wanted pain medication, when I simply wanted answers and relief. Electrical shocks throughout my head are incredibly scary and the pain is worse than freaking labor. This location has already seen me a hand full of times, but most recently, the ER doctor, I believe McNamara, was so willing to help stop my pain. She came in with a plan which she discussed with me, none of which included pain pills, and within a half an hour, she had my headache much more under control. She gave me oxygen, which no ER visit, nor doctor has ever offered me, and while yes she gave me toradol, Benadryl, and regalan with it, I was shocked at how much relief I had with oxygen. I am so grateful for how nice these doctors are with me, especially her. For not treating me like someone seeking pain pills, but genuinely trying to help me breakthrough the pain cycle. I can’t explain how much it means to me to have someone not dismiss me and genuinely care about helping me. Thank you all so much. Your nurses who have done my IV’s to the front receptionist, to this ER doctor, I appreciate all of you!!