Oceanside Mortgage Company

Jessica Mizzell

Beware.... They started out well but when faced with an issue nobody can give you real information and basically leave you confused and in limbo. My SO got approved back on aug23 for the SC homeowner assistance fund. They will pay up our past due mortgage. Well they state they only are waiting for 1 document to be sent called a V File from Oceanside mortgage company. They have been waiting since Sept 7 so that they can send payment. Oceanside said there is a department responsible for handling the funds coming from assistance programs and there is no way to contact them. They deal only in email between Oceanside and the homeowner assistance programs. I went ahead and requested the partial claim in Sept for the amount we owe under forbearance bc we needed time to catch up because he had COVID (he may have it again right now as well). The mortgage lender contracted a settlement firm and they sent a notary to my home to have the documents signed. Well unbeknownst to me the mortgage servicer was calling to inform me that the didn't get the documents back from the firm that THEY sent. So I contacted the firm and the woman over the phone said she would contact the mortgage servicer directly and contact me back. I haven't gotten a call back yet. So my mortgage servicer called my partial claim and took the offer away. Well I was told they sent new documents and we are waiting but what is the point in doing all of this when all Oceanside needs to do is send the V file to the assistance program so they can make the payment?. I don't understand why they can't even give me contact info for someone who handles the paperwork between the homeowner assistance fund and my mortgage company. It's ridiculous to go through all this and they already know the SC Homeowner rescue program is supposed to be bringing the account current.

Veronica Kinsel

Servicing was fine until my home burned down and I got stuck with the loss draft department aka property claims. If it wasn't enough my home burned down, I have been attempting to use the funds from my insurance to pay off my existing loan with Oceanside so I may purchase a new home. THEY REFUSE TO PAY OFF MY MORTGAGE WITH THE FUNDS! Every time I call I am met with poor customer service, ignorance, and nothing gets accomplished. At this point, I call in multiple times a day and speak to any and all persons I can in hopes that maybe one day I will reach someone who can help. I sent the funds to pay off my mortgage June 1st, they received June 2nd. It is now July 1st, I am told I have a new payment coming due even though they have money to cover ALL of my mortgage in escrow. I have sent in an email to their complaint department without any acknowledgement. I sent in a demand letter June 24th which they have yet to acknowledge outside of reviewing and validating it in their system. OCEANSIDE HAS BEEN AWFUL AND I FEEL VICTIMIZED BY THEIR POOR PRACTICE. I am at the point of possibly setting up a meeting with an attorney to seek legal remedies due to their intentional negligence! I was supposed to close on a house June 30th. That did not happen. I can go on and on because of how frustrated I have become. This company doesn't care and I am pretty sure their holding of my funds while accruing interest on my loan is illegal for this length of time. Be cautious!!!!!!!!!!!!!!!!!!!!!! To the reply sent by Oceanside, July 4th holiday weekend is not an excuse. You have had my money and letter of intent since June 2nd. This is now a month later with NO RESOLUTION.

Jessica Lamme

****dealing with an insurance claim**** I had not had any problems with Oceanside until I had some mold/water damage in my home. Working with the loss draft department has been one of the worst experiences of my life. I have spent HOURSSS on the phone with them and gotten nowhere. Every. Single. Time I have called, the each person tells me the complete opposite of what the previous person told me. I've talked to supervisors, and the two I've talked to told me completely different information just a couple of days apart. The contractor who is trying to get paid to fix my house talked to two different people within 30 minutes of each other and was told opposite information. Because of that, the contractor wants it in writing that he will be paid for this job, and they cannot do that because their forms are already written out? And they do not communicate via email. So they can't tell me or the contractor in written form that they will be paid. It has been the most difficult company to work with in my life. The second I get a chance to refinance, I absolutely will and will make sure everybody I know knows not to use them in the future. The contractor has already asked the name of the company to make sure he doesn't use them.

Chloe May

This company is fantastic! They were so helpful and informative in the purchase of my first home. Affordable, reasonable, caring employees. Thank you so much Laurie and Oceanside.