Saia LTL Freight - Corporate Office

Jason Walsh

This is the worst LTL company we have ever worked with. They have very deceptive quoting practices. We have been overcharged on nearly every invoice we have been issued. They claim weight discrepancies when we know that our scales are calibrated. This allows them to upcharge and not allow for any negotiation as they send a broiler plate letter. We have fought for months on a very small set of discrepancies of $757.58. We did over 57K with them prior to us chosing to eliminate any opportunity for them to bait and switch us. The culture is toxic it seems as they have not been able to provide any level of interaction with any management level that could have saved our business. We use all of the national carriers and not one of them has the horrific level of billing schemes that Saia has. We requested to speak with someone that had a desire to resolve our issues and were ignored with exception of the Collections Specialist. I would highly recommend passing on using this carrier as they obviously dont need any more business and can afford to lose accounts as things slow down.

Terri Starks

My Company has worked with SAIA for many years. The last few years or so we started really watching our guarantee deliveries, invoices etc. SAIA makes tons of mistakes in billing and makes every excuse in the world on why we had to pay GUARANTEED deliveries. We are very disappointed in SAIA. There are so many other freight companies that stand by their Guarantee deliveries without arguments back and forth. Do your research you will see.

Grim Reaper

Transport freight and stay out of politics. Stop pushing to have our rights removed!!

Derrick Smith

Great all the way round.