Five Guys

Aaliyah Sweet

I asked for lettuce, tomato, mayo, and pickles on my burger. I didn't receive that. It was printed right on the receipt but somehow they didn't follow instructions. The fries were a bit soggy. I only live five minutes away from the location so they should not have been soggy. The vanilla milkshake has a weird aftertaste.

K Palatianos

Best burgers but now $10+ per burger. Still worth the price for occasional treat of high fat and high calorie meal.

SB AT

Don't try to ask them any questions, they can't communicate effectively and do not have answers for anything more complex than the most basic instructions. I visited this location to pick up a milkshake the staff had mistakenly forgotten to include in the order my husband had picked up earlier that day (but which had been paid for). Since I am pregnant and cannot risk any food-borne illness or infection, I sought assurance from the staff that their milkshake products are pasteurized. After speaking to two staff members, I was unable to receive an answer. It is UNACCEPTABLE that staff operating in a food establishment cannot answer simple questions such as whether or not the ingredients are pasteurized. I searched for this information on the Five Guys website, but could not locate it. The level of English of the staff was appalling - I do not understand why staff who cannot adequately communicate in English are staffed to front-facing customer positions. However, even after I explained what "pasteurized" meant in Spanish, they still did not understand/know if their products are, in fact, pasteurized. When I asked to speak to a manager, I was told one of the two staff was the manager. As a customer, how can I escalate an issue or obtain an answer if the person who is supposedly in charge has equally ineffective communication skills?! Will not return.

Ben

I've been to this location probably 3 or 4 times over the past year. No complaints, each time was a good experience. Pretty much what I expect when I go to 5 guys. Good service, clean, good burger and fries. If I could give 4.5 stars I would.