Lowe's Home Improvement

Category: Home improvement store in Bessemer, Alabama

Address: 1201 19th St N, Bessemer, AL 35020, USA

Phone: +12054281024

Opening hours

Sunday: 8AM–8PM

Monday: 6AM–10PM

Tuesday: 6AM–10PM

Wednesday: 6AM–10PM

Thursday: 6AM–10PM

Friday: 6AM–10PM

Saturday: 6AM–9PM

Reviews

Amber Thompson

Oct 27, 2022

They don't even deserve a star. Worst customer service. I called to speak to a manager and they lied about who the store Manager was. Brandon or Fred? Fred said I couldn't return an item bought even though I had the return barcode. And charged 20% restocking fee because the item isn't sold in the store and was bought online. I recommend never ordering from Lowes online.

Daniel Gregory

Oct 25, 2022

It was painful to watch all the employees walking around but no one answering pages for customer assistance to glass cutting. Over 20 minute wait and multiple pages overhead. Where was management?

Kymberly Cole

Oct 18, 2022

After I submitted a review on Lowe's in Bessemer, AL, I spoke with a customer care representative. They ensured me that the situation would be addressed. Because my project was unfinished and Home Depot doesn't carry the metal sheets I need, I went back to Lowe's to purchase more sheets. They are still listed for $36 (in my previous review I quoted $39 but it's $36). However I was charged $53. Of ALL of the workers that are standing around doing absolutely nothing, someone should be putting it where it belongs. I stand on my word that they should honor that price! It's false advertisement!

Dustin Hebert

Oct 12, 2022

The only reason I can give four stars instead of five is because the prices are a bit high. Other than that great employees great store and pretty organized

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Questions & Answers

Do they make copies of keys

Erica Stoves | Oct 31, 2019
Candace Maxwell | Oct 31, 2019

GREAT PLACE TO SHOP LOVE THE PPL AND THE PRODUCTS

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Can i get a replacemenr remote nandset for my Harbor Breeze ceiling fan without replacing the receiver? Mine is lost.

James Melton | Jul 2, 2022
Amanda Waldon-Shadwick | Jul 2, 2022

I would go to Harbor Breezes' website and check first. Lowe's would most likely carry them if so or they may offer a generic version that is universal...

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I need to know what the time frame for a delivery tomorrow is? I have been put on hold for 30 minutes while a girl was supposedly checking. Now I’m letting the phone ring and it’s been ringing for 12 minutes now! Can someone please help me!!!!!!

Scott Jackson | Jan 3, 2022
John Kenney | Jan 3, 2022

The phone system could use a lot of work. Should give 3 to 4 hour delivery window. With s call before they come to you. Some delivery stops take time for setup and cleanup thst is why it is difficult to givr a closer time frame.

Does Lowe's in Bessemer Al make key copies

cheryl jeffeffries | Dec 4, 2021
Jeff Peitsch | Dec 4, 2021

They have a key machine

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What are the Covid safety practices like here?

Anonymous | Oct 30, 2022
Samantha Price | Oct 30, 2021

You have to wear a mask before you enter the store and while you're in the store but getting the customers to stay 6 ft away from each other it's something that they got they learn to do and they're not learning to do.

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Do you sale apartment size freezers ?

Linda Harris | Oct 30, 2020
Scott Barrentine | Oct 30, 2020

Yes

Why no one answers the phone? I’ve called several times no answer! If they answer they will hang up in your face or place u on hold and never return to the phone.

Mercedes Benz | Oct 31, 2019
Ivorie Crear | Oct 31, 2019

I don't know why Lowe's does that, but most customer service has gone out the window. No one does their job.

Do y'all rent tools

Robert Thompson | Oct 31, 2018
Darryl Bone | Oct 31, 2018

No

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Register My Lowe's card?

David Mccutcheon | Oct 31, 2018
family computer | Oct 31, 2018

When you first walk in to a Lowe's store, there is a customer service desk to the left, they can do it for you.

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24" vanity with top

Terence Ishman | Oct 31, 2018
Darryl Bone | Oct 31, 2018

Yes

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Are you open tomorrow?

Lisa Baker | Oct 31, 2017
Kenneth Johnson | Oct 31, 2017

Yes it is

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