Bank of America (with Drive-thru services)

Sarah Blicharz

Got turned away from depositing a cashiers check because I did not have the same or more balance of the check in my account. All I was doing was depositing. This is entirely false. How do the employees not even know the banks policies?

Bronson Frank

By far the WORST customer service. I am a black man who went to the Fuquay Varina BOFA for a Notary. The first person told me that there was a notary and the lady behind desk said there was and took my name and said there were two people ahead of me. Assistant Manager Saira Hanner came out and told me there is No Notary. I replied with, the two people before her said there was. She said I would have to go the the Post Office and use a Notary there, bring back the receipt and I would be reinstated the $10.00. I did that. I also noticed 95% of the customers and employees were Hispanic. Myself and one other were black. I mentioned to Ms. Hanner that a Hispanic couple came in after me and are now being seen by an agent. She said they went in before me because they were opening an account. Myself and the other black man were told the same thing and were told there were other customers ahead of us and it would be a 45 minute wait. There is obviously a Racial Problem at this bank. Latina Ms. Saira Hanner should be relieved of her duties. And to the person who responds to these reviews, do you have a a real name?

Fred Schendstok

They were nice before covid, but now they don't care anymore. Never, ever pickup a phone. Useless voice response system too. 2 stars, because they were 3-4 stars, bit now the are as good as out of business. Update: standard answer from this BofA branch to use Twitter to contact them. I am not on Twitter and the canned, standard answer instead of solving the issue is so typical of the fast demise if this branch the last 2-3 years.

Edward Urena

They screw up everything you try to get fixed. Employees and company are a joke.