Address: 2300 Gateway Dr, Wooster, OH 44691, USA
Phone: +13302621121
Sunday: Closed
Monday: 9:30AM–6:30PM
Tuesday: 8:30AM–5:30PM
Wednesday: 10AM–2PM
Thursday: 8AM–5PM
Friday: 8AM–4PM
Saturday: Closed
Michael Dolan
Went in to have a molar fixed, I had a cavity and needed a crown. They repaired the tooth and fitted a crown, however the crown they made was too big and instead of correcting this mistake with a new crown, they decided to grind down the tooth above it - a good tooth - to make the crown fit. So I was on the fence to return. Reluctant I went back to have additional cavities filled that they said I had, unto which my entire mouth was sensitive for months after. The other problem I faced was the constant phone calls and text messages I received for an appointment, a ridiculous amount! At this point I was pretty sure I would not be returning to this office. I had an appointment to come in but was feeling unwell the morning of and being that they are a dentist I felt it would be best to cancel my appointment. They charged me $55 dollars for canceling. I can understand as I didn't provide 24 hours notice but with everything going around these days, come on. Today I went in to pay my bill and asked to be removed from their system, they said they couldn't do that but would place me as inactive. I also canceled my wife's as well as she too was tired of the harassing text messages and phone calls. They lost two clients today, the receptionist didn't ask why or what they could do to keep us, just an "ok, you're all set". The doctor and technicians were friendly, but grinding down a good tooth to make room for a crown because it was faster and easier for them is not acceptable.
Paul Kopec
A very caring and friendly staff. Dr Cueto is very thorough and is always willing to answer any questions you may have. Very pleased with Gateway.
Diana Skaggs
This office is in a league of their own! Ninety three 5-star ratings is incredible. Dr. Cueto has his own lab, & can make perfectly fit porcelain crowns in an hour! No more temporary crowns, & having to wait for two weeks. I've witnessed new emergency cases worked in on the same day so people do not have to suffer. The office staff, the hygienists, & their assistants are so kind, & immediately put you at ease. I was having anxiety with the x-ray procedure, & Liz helped me with breathing & focus techniques to make the experience endurable, while Heidi was very patient with me. Dr. Cueto & Sabrina make a good team when it comes to the more intense dental procedures. I would trust them with all of my family members. Lastly, Holly is the perfect office administrator keeping the schedule flowing with little to no wait at all. No hidden fees - all is explained upfront. Prices are great, especially considering the quality of care & the amount of time that is spent with you. The ratings speak for themselves.
Jake Buckwalter
I have (had) a very jacket up grill. Dr Cueto fixed my mouth and explained to me the errors of my past. Thank you!
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