Geek Squad

Paul Haan

Process took too long, poor knowledge of warranty process.

Jordan

Two month old $1500 laptop screen completely shot, Best Buy nor geek squad will return it. Touchpad doesn’t work half of the time. The geek squad representative told me it would take 8 weeks or more if I let them send it off AND added that it probably wouldn’t be fixed under warranty. I guess unless you’re a 70 year old that is having trouble using their passcode on your iPhone, they’re absolutely useless. Spoke with HP rep and he confirmed this is typical behavior by Best Buy and the HP rep advised me to not return here again. He told me purchasing through Best Buy just adds a middle man to the deal and they don’t stand behind the product whatsoever and this is how they treat all of their laptop claims. Don’t buy from Best Buy, don’t expect geek squad to do anything whatsoever other than look at you with a confused expression on their face.

Marie Andrews

Not helpful at all. Not very knowledgeable of product's Made me feel like I was seeking an obsolete item but they just don't carry it.

veronica williams

Don't like there customer service