Newton County Water and Sewerage Authority

Michelle Allan

This is the most outdated system I have ever encountered. There is no option for a recurring payment. I have to login or call by phone every single month in order to pay this bill. It’s 2022! It’s absolutely insane for me to have to do this every month. We no longer live in the 1900s and paying utilities should be simple. In addition to this, because we thought the payment WAS recurring, we had our water shut off without notice when we failed to pay the bill. I get it, the bill wasn’t paid so the water gets turned off. But maybe consider using your fancy phone system (???!!!) to call those individuals who may not realize their water is about to be turned off. I can’t even believe I have to write this truly absurd review.

MOSQUERA Twiins

Received the worst customer service from Michelle she had an actitud the whole time and she said why I was like because the service is horrible she said everyone has their own problems and I understand that but is as customers are not at fault.

Travis Alexander

The lady who's in charge has the worst attitude ever and it's sad that you get your water cut off if you owe just $39 and you're not on time it is so sad the manager is sad as well

Jerry Simmons

I want to give a shout out for the customer service i received from the Newton County Water Dept. I had a gasket blow out at my water meter with water going everywhere. I called the water dept. at 4:55 PM and they sent a technician right away who evaluated our situation. He got on the phone right away with his supervisor and they sprung into action to make the needed repairs. The supervisor was Matt Wade. He sent RJ out to do the repairs and Marcus was the first responder. They gave excellent service and made me, my wife, and our 20 horses very happy to get our water back on.