Extended Stay America - Phoenix - Scottsdale - North

mark thurber

Location is good. THERE IS NO POOL! which is why I booked this room here. Rooms are okay for 50 to $70 range. Bugs are a huge problem. In all walkways and in the rooms. They need to correct their online info asap before they get sued for false advertising. Pictures do not at all reflect the reality of this place. I think those are corporate pictures from some other hotel locations.

Patricia Rodriguez

Worst 1 night stay ever! Check out for 2nd night. Desk staff unpleasant! No welcome, had to ask clerk his name "TJ". Check in to get key, but came back later, visiting son first. Back around 8pm. Visit office because we didn't receive map of hotel, where's room? Handicap husband walked up ADA walkway, fell unlevel walkway with high ADA incline. Guest in room 117, his wife and a bystander smoking came to assisted my husband to get up. (The office ADA walkway was better with red markings and lower slant.) Left message for manager/owner to call us about fall reported to office, but he never got the message. 1st night stay, walked in room looked ok then saw fringe in middle of kitchen, shelf on table. Called clerk who came down and helped her put shelf and bins together then we both slide fringe in place. She left. We called office again no t.v. remote, one came later. Next day out for day, returned at 7pm for our 2nd night...no fresh towels and bed unmade. Called Office who stated room and bed linen cleaned very two weeks. Office didn't mention anything or gave any handouts of property about room location, housekeeping rules, grab and go breakfast location or even where the ice machine was. We learned about housekeeping rules after calling about no fresh towels. Called clerk, you have to come get towels,"can't leave my post handicapped." Told office unhappy and want to check out and want refund. Office called manager/owner to inform him. When he did call back he thought we were calling about a lost dog!! Lost phone connection and he called back while I was in office. I told him we're checking out and wanted full refund and that were unhappy that the office didn't do their deligence in providing hotel stay information that was important for a guest to acquire at time of checking. A handout would have been nice to alert guest of all amenities including policies and procedures for hotel. I did wonder what would happen in case if fire...what do guests do...what do they suppose to go or do? Furthermore, I will contact hotel corporation to continue with our complaint. Booked this reservation through Price line and was another consumers nightmare as well, but won't go into details now.

Trevor

Shower ranged from cold to luke warm. Did not get hot. Bedside lamp popped breaker on entry, did not work rest of stay. Bed was fine, free parking, free wifi, cheap rates, but I can't get over the hot water thing. I have gotten the cooking supplies before, super cheap generic set, but that should be expected.

Julie

By far the most disgusting place I've ever stayed. I'm aware it's no Hyatt, but for a buck-fifty a night, I was surprised how awful my room was. Smelled like stale cigarettes, the furniture was excessively damaged, the floor was full of stains and grime (I would not walk barefoot), and the TV was missing a power cable. It was obvious the bathroom had not been cleaned (black speckles all over the counter that I could wipe off with a rag). I was not convinced my bed was even clean (slept on my clothes). I tried to find a hotel somewhere else but everywhere was booked solid with the golf tournament nearby.