GB TECH USA INC

Dmytro Kazmirchuk

Worst company and service. Bought some disposables online for 10 days ago.They haven't shipped my goods and haven't even texted to me. After texted to them several letters just refunded my money.

Mandy Wilson

I discovered the hard way that GB Tech USA seems to have no actual customer support. I realized after I hit send on my order that the shipping address on my order was wrong. I immediately sent an email to the address listed on my order confirmation as the point of contact: no answer. When I received notification that my order had shipped via UPS to the wrong address, I tried to change the address through UPS, but I was told to contact the sender. I sent the sender another email, and another: no response. Only after the package was delivered to the wrong address and I reported through PayPal that I had not received my package did I hear from them -- once -- to apologize, but to say my email had ended up in their junk folder, and what could they do to make things right? I responded to their email: no response. I assume my response to their email went back to their junk folder. I admit, I failed to catch the shipping address issue before I hit send; bad on me. Amazingly, the people at the address who received the package reached out to me (no thanks to GB Tech USA), so while I had to pay for shipping (again), I got what I ordered, and it arrived in good shape -- I will give GB Tech USA credit for that. But what if I had done everything right and the order was lost in the mail, or were broken or didn't work? Clearly GB Tech USA has no mechanism for handling that.