The Westin Verasa Napa

Brent Warner

The Westin Verasa Napa is located nearby to the Oxbow Market and downtown Napa, making the location attractive for many and a much much better option than the Marriott (see my other review on reasons to avoid). The Westin offers spacious rooms, nice pool area, gym and a decent restaurant (haven’t eaten there yet — options locally are incredible). The Westin is very pricey but it’s location makes up for the difference. We’ve stayed here a number of times and it continues to deliver consistently.

Steven Behnken

Our stay was relaxing— the surprise charge days later was not. When we checked in, we were told that our credit card would be charged for incidentals, should anything occur during our stay. We were not told the amount, nor were we told that we would be charged twice for incidentals. We were and are now trying to get thousands of dollars in bogus charges removed from our credit card bill. When we called to discuss the issue, the first employee laughed about the situation and did not forward my call to her manager. When I called back, I was told that there was nothing Westin could do to lift the charges from my card. Perhaps four thousand dollars in charges don’t faze some guests of the Westin, but these charges do faze us — as does the poor treatment by the “hospitality staff.” If you stay there beware that you may also be hit with a hefty charge and little to no customer service for resolving the issue. We expected better.

Jerry Gordinier

super friendly staff and very good accommodations. well located for everything in Napa. heated pool and hot tub outside. the hot tub was very big for big people that is wonderful. little shop for candies and such available. awesome concierge who gave us great recommendations. overall a wonderful place to stay.

guest

I love this hotel. It's a little pricey but well worth the cost. Great location, service and hospitality. Every day that I was there, there was a different winemaker offering samples in the lobby. Splurge and get a suite; you won't regret it.