Crystal Beauty Nails & Spa

Kervens Baptiste

I spent 150.00 on my nails 13 days later they are lyfting . Waste of money I’ll never go back to the same Lady

T Renee Brown

I’m sure it’s not the first time my name has come up, as I mentioned in my original review I had an appointment that was rescheduled three times in one week due to bad service on the part of your technician. Which as I also mention I was very understanding about did not ask for refund or the money to be given to the technician that corrected my work but instead I paid the new technician more money and tipped her. As well as the credit of my deposit I was supposed to receive for that appointment was mistakenly not applied at my next visit, and I paid full price. Did I get upset? No. I said not a problem we will get it next time. There is not one person in that shop that can say I was ever rude or aggressive with them. The only person I have ever had a problem with as mentioned in my original review is you, and you are actually proving my point with your response. Not one of your technicians or front desk personnel have issues with me, when I am in the shop we all have very PERSONAL conversations and a good time. So it seems to me as I said you are the one that has no empathy, no since of customer service, and does not appreciate a loyal customer. I don’t care if I have only been coming to your shop for 1 month, I am a very loyal customer who has no problem spending money nor tipping extremely well for the services I receive. One too many times I have had to reschedule? Did you not read that I have an autoimmune disease and I have had COVID? Would you have liked me to keep my appointment? The FIRST time I was quarantined for COVID the Southern Nevada Health Department actually traced COVID back to your shop, because my daughter contracted from there. Today I had a surgery and I needed to reschedule an appointment for my mother who flew in from GA and is my caregiver, I loved your shop so much and your technicians that I was treating her to services there. Otherwise, my mother would have just walked into any shop, but I felt she desired the service that Imani could give her. But, due to the care I need currently after my surgery, she needs to be here with me. Unfortunately, just like many in the world today YOU have no human decency, empathy, or sense of customer service. I’m sure your technicians that know me would not appreciate you speaking for me on how they feel about me. However, neither here nor there the public will read this and see exactly what type of management Crystal Beauty Nail & Supply chooses to employ.

Taketa Brown

Imani, Makaila, and Michaela are great! However, the young lady who claimed to be the manager has no sense of customer service or empathy. I have been a loyal customer for months almost a year. When they want to reschedule my appointments, move them around, totally inconvenience me I just do it no questions ask because I understand things happen. There has been a couple of appointments before when I have been sick (I have an autoimmune disease, as well as have suffered with COVID this year) and had to reschedule an appointment, the other receptionist rescheduled my appointment with no problem, no fee. I didn’t want to cancel, I wanted to reschedule. Now today I had surgery which I didn’t know was going to be as invasive as it was. I had made my mother (who flew in from Georgia) an appointment with Imani for a fill and pedicure for tomorrow morning, however being my caregiver she is unable to make it. I tried to reschedule not cancel, and I explained the extenuating circumstances; the “manager” told me she was going to charge me a $25 reschedule fee and I would also have to pay another $25 deposit. 1. This has never happen before (if this is policy) 2. Where is the customer service? Empathy? Appreciation for a loyal customer? I asked her these very questions and she was just rude. Mind you, when the techs have emergencies and cancel/reschedule my appointments I don’t get $25 off, I just get inconvenienced. One week I had an appointment rescheduled 3 times! But, I still came, no attitude and tipped the tech who I had never seen before. Now just a little back story this same appointment was to correct some work another tech did just 1 day prior to my original scheduling the appointment and not only did I not have an attitude, but I paid for the service and told them not to take the money from the original tech. Back to today, I told the “manager” you rather lose a loyal customer over $25? I will not be returning at all. Her reply was well the way you are talking I am not going to allow you to ever come here again. 1. I just said that so you aren’t doing anything and 2. You “manager” aren’t missing out on income but you didn’t think about your employees at all. Just a sidenote, “the way I was talking” I do not use profanity or vulgar language that is not in my vocabulary, she just couldn’t handle the facts because she is not a nice person and gives the salon a horrible presence. As for the record every time I speak to her she is rude, unkind, and not welcoming. I wish I knew the other receptionist name because she is wonderful. In the end, DON’T GO TO CRYSTAL BEAUTY NAIL AND SPA!

Tassia Reed

I thought my experience would be good due to my daughter referring me to Crystal nails but boy was I WRONG 4 days afternoon my gel fill which costed $70 6 nails the polish was chipping off I was so upset I just bit all my nails off