Linworth Family Dental

Adele Pruni

I'm a new patient at LFD and had my second appointment to get fillings done yesterday. Dr. Vicki was amazing and communicated everything so well. However, Olga completed my fillings and that's where things took a turn. She had done my fillings previously and I was not happy with the outcome because my bite seemed off. I put off coming back for six months but decided to give them another chance to complete the rest of the work. After being there for over 2.5 hours Olga told me that one of my fillings was "not ideal" and that she needed Dr. Vicki to look at it, and also assist her with another separate filling. After waiting for 20mins, all the staff on lunch and multiple apologies later, Dr. Vicki came back and said my tooth looked fine and assisted with the last one. Olga then polished the last tooth but my bite was uneven, I let her know and she continued to work on it. It still was off and at this point I was getting anxious and just wanted to leave since I'd been there for three hours. I told her it was still uneven and she said "that's interesting because I cant tell" I just said ok and she told me to keep an eye out on it and come back if it bothered me. During my appointment two different ladies came back to tell me they couldn't find my insurance account and I explained I just recently graduated and got dental with my first full time job and it should be active. When I went to check out it still wasn't showing up so I asked if I could call my insurance and get back to them by the end of the day. They let me leave and I called my insurance and they said that everything was active. I called LFD back and gave them my social and asked if they could search for it that way. The girl responded saying "ok I'll give it to them" and then said bye. I was waiting on a call back to see if I needed to forward any additional documents but did not hear back. I called LFD again today to ask if my insurance went through and they said yes. It would have been nice to let me know or keep me on the line yesterday to know if it went through. Even when scheduling this appointment they called to confirm and only had me down for a cleaning but I had 3 additional fillings that needed to be done since they suggested splitting it into two appointments.

Doug Molnar

Do not understand why this experience was so bad, based on the reviews that have been left previously. However, I had x-rays, and cleaning on September 27th, I have to say that it was the most aggressive cleaning I have ever experienced. Starting from the x-rays to the extremely rushed polishing, very disappointing. Do not know if the hygienist was having a bad day, but it is now 6 days post cleaning and there still is significant pain and tenderness, still have open cuts inside mouth due to x-rays..

Curtis Lichtensteiger

Friendly staff, flexible schedules, and happy with the service over the past 15 years

Michael Johnson

Always a good experience @ LFD. Everyone very friendly, caring and professional.