U-Haul Neighborhood Dealer

Dazen Guile

Lady was rude and cancelled on me when there was a fixable problem, costing a lot of valuable time

Anita A

It was ok had to stand out side for 30 min while she was dealing with one of her employees then after that it was some what quick had to settle on smaller truck even tho they said when we called they had bigger one but soooooo well it is what it is

Ilana Weiss

I made a reservation online for a 15' U-Haul and 2 movers for 2 hours. I declined Safe Move and every other service on the U-Haul, including the dollies, furniture packing, etc. My reservation, INCLUDING the U-Haul and the 2 movers, was $253. My partner and I decided we only needed a 10' U-Haul instead, but it wouldn't allow me to edit the reservation online. He went in store to edit the reservation. Instead of editing the reservation, the person at the desk placed a NEW reservation WITH the Safe Move without even asking my partner if he wanted the insurance, and charged my card ANOTHER $57.99 ON TOP OF my original reservation. I called the 1-800 number and they told me to basically contact the person who made the second charge and they're trying to tell me that's the only charge under my name and can't even see the original charge due to my adding movers to my cart. So basically I got charged for 2 U-Hauls instead of one PLUS insurance I didn't want and they're refusing to offer me a refund. The person at the desk is clearly incompetent. I've never placed a reservation online and then got charged AGAIN in store. PLEASE don't rent from this location unless you want to get charged for stuff you didn't even buy or use.

Dwight Johnson

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