Teachers Federal Credit Union

Onica Tate

I've been depositing checks for my disabled client for years now, when in June 2022, went up to teller window and gave her the checks...she asked me if the acount belonged to me...said no and gave her a puzzling look, since I'm a female and the name on the check was clearly a man's name. She then asked for my ID, I gave it to her and asked why, since I never had to show my ID to deposit a check before. She simply stated "policy" and proceeded to type up a long 5-10 minute summary. This teller clearly racially profiled me...what valid reason did she have to put a fraud alert on the account besides my race, gender and looks?? Her perception has left me feeling humiliated and discriminated against. I haven't done anything wrong, just doing one of my job duties of depositing my client's check into his own account! Since that day, every month I go into the bank to deposit my client's monthly check, I've been subjected to a 10 minute minimum wait while the teller writes up something on the account, take a photo of my license and this month, they went even further and wrote up a summary, copy of license, ran a 'Sanctioned people checklist/report' printed it out and had a bank manager come to override the transaction. I was livid....I felt humiliated....whatever that teller documented on the account months ago, I felt like I did something wrong and they are treating me like a criminal. Spoke to the branch assistant manager, explained everything and she totally lied to my face and said that they do this to everyone who deposits money/checks. This has left me feeling very uneasy...I don't know what that teller wrote up, but I'm sure they have me flagged in their system. Now every time I have to go into that bank, I will be very anxious. I do not deserve to be treated like this. VERY UPSET!!!

Wendy S. Delmater Thies

I used the ATM. My son uses this credit union and he says it's great.

Arjge Brothers

My fiancé went into this branch to deposit money into my account. They asked him how much and told him that he would need to be an authorized user on the account in order to deposit the money. We called to verify and another associate stated that all he would need is an ID to deposit the money. Basically turned him away for a reason. Terrible customer service.

Judith Baines

Very friendly