Jersey Central Power & Light

Category: Electric utility company

Address: 300 Madison Ave, Morristown, NJ 07960, USA

Phone: +18006623115

Opening hours

Sunday: Closed

Monday: 8:15AM–4PM

Tuesday: 8:15AM–4PM

Wednesday: 8:15AM–4PM

Thursday: 8:15AM–4PM

Friday: 8:15AM–4PM

Saturday: Closed

Reviews

Phoenix Risen

Oct 29, 2022

Absolute worst company to have supplying power. They use outdated equipment and the power seems to go out on a monthly basis. They’re in no particular rush to restore your power either. I will be reaching out to members of my community as well public officials to drum up support to form a class action lawsuit that can be filed against this negligent company.

Dan Perna

Oct 28, 2022

Terrible customer service and power outages almost every rain storm

Caley

Oct 21, 2022

Always having outages even when it's a sunny day without high winds. They're not efficient in fixing outages either. Folks around here have no choice but to use them. 3 weeks in a row this has happened to my household.

Stephen Richardson

Oct 20, 2022

Apparently, I can't give zero stars, but I do feel one is seriously overrating their commitment to customer service. Six power outages in Bridgewater in the past two weeks. One would think they'd reach a point where they'd be embarrassed by their ineptitude. They expect payment every month, and I expect the lights to come on when I flip the switch.

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Questions & Answers

Without power for 8 days now. Jcp&l promises to restore is worthless. How can I be sure that they know I’m out when I don’t even show up on the outage grid? Have a confirmation # I’m not hopeful. Any offices open so I can see a real person?

jeanne wiley | Oct 30, 2018
Jugs n Speed | Oct 30, 2018

Ouch,,call or go online to find out what procedures have to be followed,,also take pics and videos of any losses that are piling up,,, wish ya luck,itll take a while to get back to normal,took me a few weeks,and the workers are busting their tails

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No power since yesterday from 440pm.... the rest of the apartment buildings do. What's going on. Any updates?????

JLM B | Oct 30, 2018
Jugs n Speed | Oct 30, 2018

Try calling the 800 number it sounds like there's a different problem, did you try checking your breaker box

I just purchased a home. How do I change the name on an account from the previous owner to my name?

Kathleen Conlin | Mar 3, 2022
Sal M. | Mar 3, 2022

You should be able to call to let them know your the new home owner and to put the bill in your name.

why do your 'arbor clearing specialists' cut so viciously and recklessly. I understand they need to keep lines clear but there seems to be NO intelligence for cutting what's necessary and leaving what doesn't have to be cut?!?!

Tara Shah | Oct 29, 2021
Rob Sheldon | Oct 29, 2021

Trees pose an enormous hazard when too close to electrical lines. I would think that maintaining the trees is an immense task, and over cutting helps to prevent the trees growing into the power line before the crew returns again. Nothing gets spared in the name of safety

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How accurate are restoration times provided JCP&L? Haven’t had power since almost 24 hours now.

Ritin Ranganath | Oct 29, 2021
Sal M. | Oct 29, 2021

They do the best they can given the circumstances.

How can I get ONE hard copy bill to use as proof of address?

Atali Basulto | Oct 29, 2021
Doc R (DOC) | Oct 29, 2021

You can call JCP&l and tell them what you need and they will send it out to you if you don't have their number just Google JCP&l New Jersey and as long as you have your account number they will print a bill out for you and send it to you

Who owns the meter that you read to bill?

Kimberly Wells | Oct 30, 2019
Sal M. | Oct 30, 2019

The utility company.

Out of power again in West Milford...went down highway where lines were down...no cones and no one there... really getting suck of this!!!!!

Rickie Katz | Oct 30, 2018
Rickie Katz | Oct 30, 2018

Yes but this happens every storm..been living here for 25 years and since jcp & l was taken over by an out of state company it's gone diwn hill

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When will whippany nj have electric

Carol Chernesky | Oct 30, 2018
Jugs n Speed | Oct 30, 2018

Did you try the 800 number,, this storm had some strong winds,moved fast also

Brookside Diner is out of power for an hour now in Whippany Route 10, does anyone know if the power will come back on or at least what time?

Raquelita | Oct 30, 2018
Jugs n Speed | Oct 30, 2018

Try calling the 800 number,, hopefully no one crashed a pole

How do I get a property mark out

T pagano | Oct 30, 2018
Jugs n Speed | Oct 30, 2018

When you purchased your property they survey it and give an option for markers,check the blueprint you should've gotten also,is that what your asking about?

When I pay my bill, it goes to PSE&G. Yet when I call when my power goes out, they tell me to call NJP&L. Can someone ixplain?

Sandy Barlow | Oct 30, 2018
Jugs n Speed | Oct 30, 2018

Prob agree with ZF,if ya wanna dig deeper you call always call and ask, have a great white day,personally i love snow

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Why must I wait until March the 9th To have my power restored? All the food had to be thrown out, I cannot stay in my house because it’s freezing. As these storms are happening more often can the company be more prepared to help us? Hire more workers

Lib Rom | Oct 30, 2018
Jugs n Speed | Oct 30, 2018

I wish I had an easy answer for you but it's not as simple as it seems I went through the same thing last year but after seeing the guys work their asses off I appreciated what they did more the one thing I was glad I had was a generator and the knowledge how to hook it up I wish you luck in this upcoming storm on mine three poles had snapped in half during a 0 degree weather again I wish you luck

Anybody know when power will be restored to Shongum Lake, Randolph, NJ?

Ilise Lazarus | Oct 30, 2018
Andrew Battle | Oct 30, 2018

Questions here are answered by other Google users, not the company. I got a call at 7pm yesterday saying that my power was estimated to be restored at 1138pm that night. Needless to say it's noon the next day and they are radio silent.

I paid my bill and have a confirmation number but the automated system states I still owe this amount.

Arlene | Oct 30, 2018
Jugs n Speed | Oct 30, 2018

You may have the confirmation number but till your payment does clear they will hold off on showing it

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What would I need for installing a new service

Hayley Giordano | Oct 30, 2018
Jugs n Speed | Oct 30, 2018

An electrician for starts to decide amperage,jcpl will run it to the house,then your electrician will hook it up ,make sure they check for any problems

Do you service manalapan nj 07726

Ralph E (BigRalph) | Oct 30, 2018
Jugs n Speed | Oct 30, 2018

They are here in jackson,so im guessing they would,your only 15 mins away😀

Is there an estimated time that power will be restored in The Peaks development in Jefferson twp/lake Hopatcong?

Meryl Zurzolo | Oct 30, 2018
Jugs n Speed | Oct 30, 2018

Did you try calling the 800,866 number,,when i needed the info last week it was quick and painless,,totally surprised me

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