Shoe Dept. Encore

Category: Shoe store

Address: Seaway Shopping Center, 723 Canton St, Ogdensburg, NY 13669, USA

Phone: +13153504495

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Michelle Rutledge

Oct 23, 2022

Upon walking into the store, on Sunday 10/23 at 1 pm at the Massena Mall, I was “ looked at strangely” by an employee. As I browsed, I was under the constant, creepy watching of this employee. No idea what the issue was, I thought perhaps it was the reusable empty bag that I was carrying to put my purchased items in (due to bag issue happening in all stores now.) Feeling very uncomfortable, I left. My $200.00 left too that was intended for this store. I then went to another place of business 2 doors down. As I was browsing there, I noticed the same employees left her store and walked into the same store I was then in. She went directly to the owner ( tried to be subtle- failed) and whispered to that store owner and they both then looked directly at me. I am a 50 yr old school teacher, who spends a lot of money locally. I have no need to steal or even think about it. At that point, I felt the need to address this “customer service employee” by saying “excuse me, if for some reason you think I am stealing, feel free to address it properly. Perhaps you would like to look into my bag.” Of course, instant denial. I will not return to this store again nor will my family. My purpose of going there was to buy shoes for 2 students in need and I got treated like a criminal. I will not be returning but hopefully in the future, employees of this business have a bit more class and grace while dealing with the public.

Kayla Price

Sep 10, 2022

Went in to get shoes for my brothers girlfriend and they gave me the wrong size in the wrong box. When i went back to exchange the shoe for the right size they almost didn’t let me return them and accused me of putting an old pair in the box until they went back into the back and found the shoe that actually belonged in that box was sitting in the back of the store. Then they exchanged that shoe for another shoe that was once again in the wrong size!!

Heather Clark

Jul 29, 2020

Went to get sneakers for my daughter but couldn't get waited on.

MARSHA GRAY

Jun 17, 2020

Huge selection

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Questions & Answers

Do you have barn boots?

Roxanne Bigelow | Oct 29, 2020
Tiffany | Oct 29, 2021

What do you mean by that?

Where is my refund?

Shoe Dept. Encore | Aug 30, 2022
Shoe Dept. Encore | Aug 30, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Aug 30, 2022
Shoe Dept. Encore | Aug 30, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Aug 30, 2022
Shoe Dept. Encore | Aug 30, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

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