Bath & Body Works

Lisa Mayfield

I wish I could give this store ZERO stars in order to write a review. They went against their own corporate policy clearly written on the website in regards to the wallflower plugin units lasting for 2 years… I brought in 3 and only wanting them exchanged for another one of equal value bc they no longer work. While the sales associate(helpful) and supposed “manager” (who was extremely condescending and fake) both said 2/3 of mine were both within the 2 year limit they still refused to honor their corporate policy bc “they couldn’t find the scu”. They kept mentioning “how they’ve been handling exchanges” which to me sounds like they just make up there own policy. Then they tried to offer me a 20% discount code to my email which wouldn’t be valid for 48 hours which does NOT help me now NOR does it make me want to spend any of my money there period. I spend ALOT of money there and was going to purchase other items there today but they lost that sale.

Aimee P

Warning! They have changed their scent warmers and return policy! I came in to exchange two warmers that had stopped working. They explained they no longer had this “model” and would not be able to exchange them. The older ones should still be allowed to be exchanged for at least a discount on a new one. They refused to do anything except sell me new ones. Why would I invest in new ones if they won’t stand behind their products? I’m not. Bye B&B.

Debra Dowdy99

Everytime I need something or have a question the ladies and gents working there are amazing and resourceful as well as curious to our wanna and needs within their power . I love shopping here especia)y with my coupons !!

Lilian Lozano

special attention congratulations for having friendly employees not like in walmart