Westminster Canterbury Richmond

Dan B

This is a very nice place. Full security and they are helpful! Staff was wonderful.

Martin Mathurin

Had a visit to the new promenade section today. It was so amazing I had to share a review. I came to visit my mother, Pat Kawana and she had made us reservations in the new restaurant. I expected high level institutional food. Boy was I wrong. This food was on par with any of the restaurants I have been to in Richmond (or better). The server (AJ) was clean cut, professional, polite and quick to attend to us. The food was amazing. I had the biscuits and gravy with two perfect over medium eggs on the side. My mom had the omelet with her choice of ingredients. My mother in law had the French toast. It came drizzled with chocolate, Nutella and confectionery sugar and a banana. It was sweet perfection. The chef (Matthew) stopped by and made sure everything was to our satisfaction. I can tell you it absolutely was. I am attaching pictures of the food, you can judge for yourself. If you get a chance, go there. You will not be disappointed.

Lisa Tyler

I worked for this place for seven months, as a housekeeper. My first day of orientation, walking in this place…my mouth dropped. This place was so big and beautiful, very clean, very friendly staff who all spoke. I was in orientation for a week, and it felt like a different world, after walking through those doors. I use to say, it felt like Serenity. After my orientation, the following week I started working. Just like any other housekeeping job. There were housekeepers with attitudes, who felt like they were better, who wasn’t welcoming, who was bossy. Something I was use to, and could handle. The way they acted wasn’t shocking, but I was a little disappointed. That in a place like this, where everyone else seemed so friendly and welcoming, the housekeepers were on BULL. Time went by, and I started to see people true colors. The staff wasn’t as friendly as before. A lot of people stopped speaking or never spoke. These people I always spoke to first. In orientation, they expect for everyone to speak to each other. So I still spoke anyway, until I got tired of speaking first. Sometimes I only got a smile, no words spoken back. So I eventually stopped speaking to everyone, unless I knew they would speak back. Plus, I remembered Kim Deihl (housekeeping supervisor) said in orientation that people really showed how they felt for black people, once Covid hit. That she saw who was racist. Kim Deihl is another who showed her true colors. My daughter wasn’t feeling well already, my mom text to tell me she threw up. I asked my mom to call her Doctor to see if I can bring her in after work, but if I had to bring her in before, I was going to get off early. I called Kim from the phone on the floor I was cleaning, to let her know the situation. She said she were busy at the moment. She came to my floor, while I was in the middle of cleaning, and told me to come to her office right after. I did just that, she wasn’t in there. I told my coworker who also worked on my floor the situation, in case they had her clean my side. I also told her, I tried letting Kim know. Our phone has to be on silent while on the floor. So I have to keep checking my phone. I checked during lunch, and my mom texted that the Doctor want me to take my child to urgent care or the hospital, because she’s dehydrated. I called Kim again to let her know I have to go, she wanted me to come to her office. I did, I told her everything, and what the Doctor said. She mumble to her self “urgent care so it’s not an emergency” I was shock that she would say that, that the only thing she heard was urgent care, but not the hospital part. Instead of her letting me leave right then and there, she’s steady was questioning me. Until I spoke words she didn’t want to hear, for her to interrupt me to tell me go. Then she still didn’t care, to the point she was more worried about me putting my cart up, instead of me getting to my child. Worrying about what’s not fair to someone else. I refused, left, and caught the bus. Come to find out, my daughter was diagnosed with diabetes, in the keto stage. She was transported to the hospital, from urgent care in ambulance. She rated in the hospital for five days. After that, I didn’t have no respect for her after how she acted. I stayed out a week, came back, and came back respectfully telling her about herself. That my kids come first, what she said wasn’t right. She lied, saying she didn’t say “so it’s not an emergency.” I worked in health care on the first floor. I loved my residence, and they adored me. I worked the second, and third floor in healthcare also. The second floor, especially the east wing, I call the hood floor. It’s something about that second floor, that is completely different from the first and third floor. A couple of the CNA’s on the first floor treated the residence bad. But that second floor, always had nasty acting CNA’s. On my floor, I told my lead Caroline and my supervisor Kim, about the CNA yelling at a resident, talking to her any kind of way. Nothing wasn’t done about it. To be continued.

Nataska Coleman

Staff & residents are the best ppl you will ever meet in your life. Such a wonderful life changing experience.