Comfort Inn & Suites Shawnee - Kansas City

Marilyn Merle

Sheets felt wet and looked old. The sink dripped and this splashed on the floor. The AC was cold upon cold! Took a long time for the room to warm to a comfortable cool. Noticed trash in the ice bucket. Coffee selections in room were decaf. Not my favorite and I am a regular customer of these hotels so recognized the disparity from other experiences.

Victoria McDonald

From the beginning we questioned staying. But the kids were excited by the slide and pool and we were all exhausted. We requested a suite as we had a large group and the first thing the lady said was "are you sure you really want a suit?" Then explained the cost of it. She said it was just to be sure we really wanted it. She was a bit rude but we took it we maybe just to tired for attitude being in the car all day. If you have allergies especially with dust and mold I do not recommend staying here. There is so much dust they moved us from the first room cause of bugs. The second room blood stains on the mattress pad. Stains on blankets got new blankets and an apology. There is so much dust covering everything you wonder if they ever really clean. The pool is disgusting smells so bad and the second day it wasn't even operational due to the smell. They told us at 10 they would let us know when they cleaned it. They never did my oldest went down around 4 and ran into management who claimed he had no idea and we could go across the street. So they sent us over across the street to the neighboring hotel for the kids to swim. The mattress on the couch was barely even usable honestly needed to be thrown away it was torn all down the side. Breakfast was terrible sour waffles , dried eggs, sausage that was so Chewy it was disgusting. The downstairs in the hall has this wet mold smell. Then you can see mold in the peeling walls. Now the good thing the staff tried to help us we had a group in a suit. They were very nice in handle the kids. She expressed she wished there was more she could do. Unfortunately we will not be going back to this hotel will not be recommending it cause even though the front staff in the evening was kind it does not effect the state of the hotel. Unfortunately money wasted staying there.

Dave Deyoe

I was charged for the wrong night and was promised it would be taken care of, and then they still charged my credit card. Evidently nobody answers the phone at this location and after more than 10 attempts to talk to a human, when someone did answer the phone, I was given an email address for the manager, sent an email, and it has been over a week with no response. Oh, and the toilet in the room did not work.

Anonymous

The front desk person, Shatay, was excellent. We arrived at 1 pm and she had a room ready which was great since we had to get ready for a wedding after traveling 4 hours.