Riverwalk Inn and Suites

Category: Hotel in Portsmouth, Virginia

Address: 333 Effingham St, Portsmouth, VA 23704, USA

Phone: +17572950151

Reviews

Allegra Schuman

Jul 19, 2022

Absolutely discussing. Bedding was stained and full of cigarette burn holes even though I chose a non-smoking room. The AC unit at the window was damaged and full of trash. The carpet was damp and sticky. The bathroom had mold growing between the tiles, and there was a wet, filthy towel laying on the floor. The tub was lined with soap scum. And after taking my concerns to the front desk I was told that they would give me new bedding to put on myself, but was not even so much as offered a different room for the other many issues, and was told that there was a no refund policy. No refunds for my own mistake is fine - but no refunds because the motel refuses to clean their rooms is completely unacceptable. We did not stay, the place made my skin crawl. Donโ€™t do it - Iโ€™ve never been more grossed out in a single room in my life. Sleeping on the sidewalk would be more sanitary.

jack sparrow

May 28, 2022

Place was extremely poorly maintained, floor and ceiling falling apart, stains on all furniture and blood stains with cigarette burns on the beds. Smelled gross. Requested a new room and it was even dirtier than the first. Management was unapologetic and refused a refund of any kind. Run donโ€™t walk

Ayana Esau

Apr 15, 2022

Great location! Near the base, restaurants and entertainment. The rooms are clean and they are in the process of modernization. Big TVs with Cox cable and the staff is very friendly.

Dana Forrest

Apr 13, 2022

1 star is an over rating!!! The clerk couldn't enunciate any English words! He refused to honor my reservation quote for less, then made the room keys wrong! Every nearby restaurant closed before their posted time! Was propositioned while trying to enter my room & speaking of rooms.......see attached pics & tell me if you would stay there!!! (Couldn't walk around my room without my shoes sticking to the floor & only 2 lamps worked + 2 outlets!) ๐Ÿ˜ก๐Ÿคฎ๐Ÿคข

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Questions & Answers

How to make a complaint!

Pamela Holt | Apr 30, 2018
Kris Harris | May 1, 2018

You can't they don't care. All they want is your money!

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