AgFed Credit Union

Dwayne Jordan

Changed to 4 star. The CEO did call and explained the situation I had and why it happened. It was a security update that caused the problem. We had a good conversation that leads me to belive improvments will be made. Extremely hard to talk to a live person and the website is not easy to navigate. I had to call a customer service and wait for over an hour to talk to a person about setting up a recurring payment. It should have been easy to do on the website but wasn’t. To make things worse, the recurring payment had been set up a year earlier and had worked fine but for some reason AgFed deleted the account I was making a payment from.

Kaitlyn Vogel

I have a student loan account with them . They are MISERABLE to deal with , so much so I offered them 90% of my student loan balance and I NEVER heard back from them . Now after finding a new job after being unemployed for 6 months , the manager of my account isn’t responding to me to start payment again . GO WITH ANYONE ELSE ! I shouldn’t have to beg someone to take my money .

Thomas Abraham

I recently transferred my auto loan from agfed to a new lender. The new lender worked with agfed to close the auto loan based on the payoff amount generated by agfed. After few months I see a missed payment on my credit report against agfed. When I checked my old agfed account, there was a $30 showing up as pending payment. My new lender then again worked with agfed and concluded it was an error on agfed side and that the loan was already payed off as per the initial payoff letter. Since then the pending amount was deleted off the agfed account but my credit score took a hit due to this clerical error. Such a pain now to get it fixed. Also it was very difficult to get these folks on a call.I would avoid them at any cost

SunnyD

Stay away from this credit union