SureStay Plus Hotel by Best Western Roanoke Rapids I 95

Cadence Provost

I read A LOT of bad reviews after booking my stay at this hotel. It was convenient and cheap so I decided to go for it. I am not discrediting the experiences of other people, but I can’t complain about my stay. The staff was friendly, the room was clean and stocked with toiletries. I could not smell anything musty and nothing seemed to be unkept in my room. The breakfast wasn’t amazing, but I didn’t expect anything more. There were hot eggs, sausage, cereal, bagels/toast/muffins, yogurt, juice and a variety of condiments. I would stay here again.

Anna

I booked a hotel room through the Expedia website, they charged me money. But when I arrived at the hotel they gave me a completely different room. I booked a room with two beds because there were 4 of us. The hotels gave us a room with one bed. When I asked for extra pillows and blankets, they said they didn't have any. The front desk lady was very rude and screamed all the time. Very bad attitude in this hotel to customers, breakfast is terrible. Terrible smell in the room

Verified Hotel Guest

Positive: The lady at the front desk was nice and helpful. Negative: The light/fan in the bathroom did not work. Had to go down to the front desk to get bedding for the couch. Made the bed up ourselves. Also, to get an extra towel and washcloth. We had 3 staying in room not 2. Our room was not cleaned on the 2nd day.

Max Pergament

Toilet was broken. Staff knew because the water was turned off. TV didn’t work. Room was not vacuumed. Lots of bits of trash on the floor by the bed. If you get room 132, ask for another. Moved rooms to room 115. Much better, but the towels looked clean, but didn’t smell fresh. I expected better for $96. The manager and desk clerk were pleasant and the facility nice.