CareFirst BlueCross BlueShield

Category: Health insurance agency in Washington, District of Columbia

Address: Union Center Plaza, 840 First St NE, Washington, DC 20065, USA

Phone: +12024798000

Opening hours

Sunday: Closed

Monday: 8:30AM–4:30PM

Tuesday: 8:30AM–4:30PM

Wednesday: 8:30AM–4:30PM

Thursday: 8:30AM–4:30PM

Friday: 8:30AM–4:30PM

Saturday: Closed

Reviews

megan kmiotek

Oct 21, 2022

I have called CareFirst BlueCross trying to get them to send me my permanent insurance cards 6 times!!! I have two little kids who are constantly at the doctors. One is autistic. And I have to sit there and print paper copies or email them from my phone. And they swear they’ve sent them 4 times. Then I finally got a manager who said she would look into it and call me back. No return call and I have called her direct dial 4 times with no answer and no return call. This type of customer service is INEXCUSABLE. All I need is my ID cards!! On top of it all - they have no call back service so I have to wait on hold 35 minutes every time. As a working mom, I don’t have time for any of this type of poor customer service. Help humanity out and be a better insurance provider CareFirst.

Kiki

Sep 9, 2022

I was having trouble accessing my benefits online, and couldn't get through to anyone on the main BCBS Customer Service line. I decided to call the local office because I didn't know what else to do. I spoke with Janet and she was amazing! She eased my worry and was extremely helpful. She also made sure she got the right representative on the phone before disconnecting with me!

Michael Lustfield

Sep 9, 2022

This company embodies everything that is terrible about healthcare in this country. They try to claim all sorts of coverage, but their plans cover nothing useful. It's so absurd that they refuse to cover an office visit if the office is in the wrong type of building. Their customer service ended the call (hung up) without ever answering any questions. Since I was livid at that point, I asked a much more patient person to call on my behalf, and their call was quite similar. This is a company that cares only about gathering premiums and doing everything possible to never actually pay out any claims. The customer service is equally terrible, and they seem to enjoy being terrible. This is absolutely the worst insurance provider I have ever been forced to deal with and my employment will be changing because of this insurance "provider." Update ... CareFirst was nice enough to send me forms that "must be filled back and returned within 30 days." They sent this in a letter that provided no return mailing address. Since the website was listed as an alternative, I tried that route. Despite many red flags that scream exceptional insecurity, I pursued that avenue until I got hit with, "To finish your registration, please call Technical Support." Even better, I also got my first EoB and they're planning to cover less than 2.7% of an oncology checkup bill ($15k), after having met my deductible. This provider truly is bottom of the barrel.

Just Eya

Aug 25, 2022

customer service waiting is awful

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Questions & Answers

I need to provide the coverage start date and end date. That information is not on my ID card. Where may I find it?

Alan Heard | Oct 28, 2021
CareFirst BlueCross BlueShield | Oct 28, 2021

Hi Alan. This information can be found on the home page in your My Account portal. Once you log in, you will see your plan summary — there it will list your effective date for the current plan year. Your plan end date would then be exactly one year from the effective date.

My husband has care first blue cross blue shield with Medicare. He is a heart patient. CareFirst picks up all the medical expenses which are not covered by Medicare. If we move to walnutcreek,CA , will we get the same coverage from CareFirst?

Girija Arakoni | Oct 28, 2021
CareFirst BlueCross BlueShield | Oct 28, 2021

Hi Girija. Our Medicare supplemental plans members can keep their plans anywhere in the US because Medicare is covered all over the United States.

Does CareFirst Blue Choice cover both Quest and LapCore for bloodwork? Or which one?

Suzanne Carson | Oct 28, 2020
CareFirst BlueCross BlueShield | Oct 28, 2020

Hi Suzanne! Yakina is correct. If you have an HMO policy you'll want to use Labcorp for any blood work, but if you have BlueChoice Advantage and are outside of the CareFirst service area (MD, DC and Northern VA), then you can feel free to use any PPO lab. As always feel free to call the number on back of your ID card if you need any additional clarification.

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Do you answer the phone at noon

Ann Orr | Jul 30, 2022
Sasquatch N | Jul 30, 2022

This forum is crowd-sourced. Most businesses don't monitor at all, and those who do usually only monitor weekly.

Where can I make my payments

Eden Harper | Jul 30, 2022
Sasquatch N | Jul 30, 2022

Since the COVID outbreak, I believe all of the regional offices are closed. Call the number on the back of your card to get definitive answers. PER THE NOTE ON THEIR FRONT DOOR: you can make payments: a) online at their website; b) at Wal-Mart; or c) call the number on your card.

Can I transfer my carefirst healthcare plan to florida?

Iris Wehnert | Oct 28, 2021
CareFirst BlueCross BlueShield | Oct 28, 2021

Hi Iris. This is going to be a question for our friends at Florida Blue. Their team will be able to provide you with information about transferring plans. Contact info for Florida Blue can be found here: https://www.floridablue.com/agents/become-an-agent/sales-offices

Primary care doctors under care first near Suitland MD

Denice Buckner | Oct 29, 2019
John Green | Oct 29, 2019

What he said.

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Is there a fax number where I can send a form as an administrator?

Tina Carlson | Oct 29, 2019
Sree A | Oct 29, 2019

This is a corporate office address. They do not accept claims forms.

Does the deductible apply to the primary care office visit?

STRIKER BASSCHICK | Oct 29, 2018
Sajjad Shariff | Oct 29, 2018

No

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