Address: 10039 Baltimore National Pike, Ellicott City, MD 21042, USA
Phone: +14103138600
Sunday: 10AM–5PM
Monday: 9AM–9PM
Tuesday: 9AM–9PM
Wednesday: 9AM–9PM
Thursday: 9AM–9PM
Friday: 9AM–9PM
Saturday: 9AM–6PM
Elizabeth Fishman
This franchise was fine until I asked for a freeze plus to use my unused services acquired through covid. Their accounts team gives themselves 10 days to contact you. The first two attempts they never responded. The front office told me "I had to do my part" after trying for 2 months to resolve the issue. I was also told I could not expect pre covid customer service.
Koala
It's incredibly difficult to service your account or to book appointments at the Ellicott City or Columbia location. Calls to the front desk aren't answered and voice messages aren't returned. I'm likely to cancel my membership for this as soon as convenient. Update: I did finally receive a call back... 11 days later. Second Update: HIGHLY recommend NOT getting any membership in this area. Fees cover you for one massage per month... It's Aug 7 (2022) and this location has no availability until Sep 28 at noon. They also canceled my last 3 appointments, but are still charging my monthly fees, putting me further behind on using credits. Best option they offered when I called about it was to charge me $20 per month to allow me to maintain access to my credits in a "Freeze plus" status. Final Update: After being charged $80 monthly after only ever authorizing $70 and after multiple attempts to cancel my membership ignored over this last month (with yet another overcharge bill after I requested to cancel multiple times), I've reported this business to the Better Business Bureau (BBB) and had to dispute all charges with my credit card (successfully)... my membership still hasn't been canceled.
Jill Ahrens
This was my first time visiting a Massage Envy and unfortunately it was a terrible experience. My therapist, Pam, kept falling asleep during my massage........ In the middle of my massage I had to ask her if she was okay because she stopped moving and I could feel her body falling onto me. I didn't enjoy the rest of the session because I was so uncomfortable. Such a weird experience and I am upset that I even paid when leaving. I will not be back.
Nick Locantore
Sorry to write this and give a bad review for the sake of the massage therapists and employees but the management here is horrible. No response to issues or concerns. Been trying to cancel my membership for over a month and apparently can’t do that till management sends me a cancellation email which they havnt after repeated messages and calls, as well as with reception in person. Disputing my last two recurring charges after this review. We will see if they respond after that.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
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