TheKey - Formerly Home Care Assistance

Category: Home health care service in Hempstead, New York

Address: 250 Fulton Ave Suite 207, Hempstead, NY 11550, USA

Phone: +15162776974

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Kizzy Stilinski

Feb 2, 2022

If I could give 0 stars I would the black girl in that office is so immature she asked me to go to a case & only sent me the address she didn’t send me the patients name, or anything about the patients health condition things I should help with who lives with the patient I mean I would have went there lost introducing myself to a family that I know nothing about this lady claims that I never asked for anything she said then after me telling her ok have a blessed day she continued to text my phone over & over again for most of the day telling me to prove it screenshot it I said I know what I text you about & what voicemail messages i left & I am done with this conversation I asked her to leave me alone & she still continued to text me I have never in my life dealt with anyone like her she’s very immature

shazeema Ali

Sep 30, 2021

Don't waste your time. They pay biweekly and during orientation Doris don't give you a definite answer. Everything is I don't know or maybe. Very rude as well, I'm glad I see that they don't care about there care givers. There are better companies out there willing and experienced in doing a good job at presentation when it comes to care giver joining there company. I was on zoom and even my parents heard how rude Doris was speaking to me then she said said " I'm being unfair to everyone else to ask personal questions" nothing about my questions was personal. Those questions I asked was 1. Do you pay weekly? 2. Do you have 7 day live in case? 3 what are some benefits your company offers? Nobody will join a company if you don't know how to sell your presentation during orientation and for god sake get some body that knows and has answers to people's questions.

Krysten Klein

Aug 22, 2020

I cannot say enough good things about my dad’s home health care aid, Dupe Eke from Home Care Assistance. She is as so caring, cared for my dad as if it were her own family. My dad adored Dupe. She anticipated his every need, made him smile and helped him with his PT and OT. She was terrific! I highly recommend HCA of New York and if possible, request Dupe! We tried several other home aids and services but none compared to Dupe and HCA. We were assigned a case Superviser, Carmella, who really took the time to make sure my dads needs were met. Thank you Dupe and Carmella.

Eileen Larsen

Jun 15, 2020

(This review was written by my parents) We want to let you know what a fantastic job the Home Care Assistance aides have done for us during a very trying time. We found them to arrive well-trained in the skills needed and prepared to perform them throughout their shift. They were, without exception, instantly responsive to our calls for help and often anticipated where we might need assistance. They provided their services - so essential for us just in managing day-to-day as well as in especially difficult adjustments - capably and with gentleness, sensitivity and an unfailingly pleasant manner. We recall with special fondness and gratitude Diderot Douge, Shakia Rushmore, and Ammeeka Sparks for their exceptional work. We hope they are well compensated for their important work for your agency because they definitely earn every penny. Jack & Nancy Dwyer Amityville, NY

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Questions & Answers

Is a home care agency better than hiring a private caregiver?

TheKey - Formerly Home Care Assistance | Jun 30, 2022
TheKey - Formerly Home Care Assistance | Jun 30, 2022

If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.

How are you protecting your clients from COVID-19?

TheKey - Formerly Home Care Assistance | Jun 30, 2022
TheKey - Formerly Home Care Assistance | Jun 30, 2022

We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.

How much does home care cost?

TheKey - Formerly Home Care Assistance | Jun 30, 2022
TheKey - Formerly Home Care Assistance | Jun 30, 2022

Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.

How do I find the best caregiver for my loved one?

TheKey - Formerly Home Care Assistance | Jun 30, 2022
TheKey - Formerly Home Care Assistance | Jun 30, 2022

The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.

What is home care?

TheKey - Formerly Home Care Assistance | Jun 30, 2022
TheKey - Formerly Home Care Assistance | Jun 30, 2022

Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.

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