Suburban Ford of Ferndale

Jamie

The service department at Suburban Ford of Ferndale is fantastic! I worked with Brian who was very communicative, kind, and easy to work with. He was able to quickly diagnose and repair the issue with my vehicle. Overall, great experience!

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I went to Suburban ford of ferndale for "the works ". The service manager Andrew Perkins and the service advisor DeQuoan Jones were awsome as usual. DeQuoan was friendly, polite and professional, and he called me to give updates on my vehicle. I am very pleased with the service I received. Thank you for always taking care of me Andrew Perkins and DeQuoan Jones. I appreciate y'all very much.

Brandon Begziak

Suburban Ford of Ferndale‘ a customer service shines through again! I will always be a customer as long as things never change.

James Mccabe

Roughly 7 weeks ago I received a service notice in the mail informing me my Ford Fusions front brake lines could burst, around the same time my brake light began acting up. My fluid was to the proper level, I changed my pads and still the light persisted. A few weeks later I was able to bring my car into Suburban Ford of Ferndale, it took a few hours and I received word from the dealership that my brake lines were not an issue, but that my brake pads, which I had changed 3 weeks prior were worn. I tried to speak with the rep who did no more than speak over me rather than listen. In the end they charged me $100 for the inspection and I left less than pleased. Now fast forward 3 weeks from the “inspection” and sure enough, my brake lines blew while my wife was driving in a busy Woodward intersection. I don’t have the words to describe the ineptness of Suburban Ford of Ferndale. Just a quick update. Took my car back to Suburban Ford of Ferndale to get my brakes fixed this time. The replaced the faulty lines that they had previously deemed in working order. Yet they denied me a refund of $100 which they charged me the last time I brought my vehicle in upon finding no issue with my brake lines (taking into account the brake light, the shuddering feeling of my brakes, the service notice I received from ford stating the possibility of faulty lines, and the bursting of my lines 3 weeks after “inspection” it’s apparent that was the issue from the beginning).To add further insult to injury the service representative dropped my key fob prior to returning it to me and broke the plastic casing. It doesn’t clip back together where it had before. He then denied it despite doing so 2 feet from me, after bringing it to his attention he promptly got the manager Andrew, who after about 10 minutes of back and forth, trying to deflect blame onto me, he agreed to provide me with a new key fob. I feel absolutely disgusted with how they handled this situation, as ridiculous as it may seem I can’t make this stuff up. I advise looking to do any business with Ford to stay away from any Suburban dealership. I’ve included a picture of Ford service notice. Mind you not a recall, the lines are only to be replaced if found faulty. Meaning your brake lines have to already have ruptured for Ford to green light repairs. Hopefully not resulting in catastrophic failure, injury or death. Final Update A day after updating my review I received a phone call from Suburban Fords GM. He had a disagreement with my review and wanted to clarify that they are not Ford but a franchised dealership. Absolutely true that they are at the mercy of Fords direction in recall matters. That being said they still are an appendage of Ford that bears the Ford name on their facade and I whole heartedly am convinced my brake issue was overlooked. No one’s perfect. In the end he agreed to rectify the matter by refunding my initial $100 inspection fee as well as provide a replacement key fob for the one they accidentally broke. I appreciate both gestures, as well as them taking the time to read these reviews and take them seriously. I only wish the matter were resolved sooner under more amicable circumstances but they did agree to the fairest compromise for the present situation.