Quail Run Needlework

Amelia Kaye

Perfectly beautiful! Too many treasures to choose from !!!

Dahn Keil

I would also give negative stars if I could. I am very, very disappointed in the way I have been treated. I commissioned Christmas stockings to be stitched and finished for my granddaughters. This work was commissioned in July of 2018 and paid for in advance. I have received one delay after another and every time I call or email, I get an excuse or the person I talk to tells me that they will talk to the owner and get back to me. This never happens. It is now 2 and a half years and the work is still not complete. My last message requested that the work be delivered or my money refunded to me. The store has stopped taking my calls and I feel this is unethical. They took my money, did not compete the work, and now are not accepting my calls or responding to my emails. I feel like I am being scammed! My next action is going to be to file a report with the Better Business Bureau. My patience is exhausted and they have left me with no other choice.

Amanda Levy

I would give negative stars if I could. I have never been treated so poorly and I am so deeply hurt and frustrated by my experience with Quail Run Needlework. I live in Connecticut and was confident in sending my canvas to Arizona in April as I had heard great things about their finishing. As an experienced stitcher, I have sent my canvases to many different places to be finished so I understand the process quite well. Rather than telling me they needed more time, they told me that I was being impatient and that clearly my life had not been affected by COVID. They called me “young”, spoke to me rudely, and have continuously lied to me. I haven’t seen my canvas in 9 months and would just like them to own up to the fact that they must have lost it and that I am never getting it back. I have called numerous times only to get shut down by Joanna. She would claim she had no clue what I was talking about and that Susan the owner would get back to me. Susan would never get back to me. She has only emailed me twice throughout this entire 9 month process. Not once has she picked up the phone to call me, a concerned customer. I’m really not sure how they find this to be an acceptable way to run their business. You can read through the details of my experience below. At the beginning of April 2020 I had reached out to inquire about finishing my canvas into a pillow. They responded yes, but informed be that fabric stores were closed at the time due to COVID. I sent my canvas in towards the end of April and never heard from them confirming they had received it. I continued to check in on it as the months went by, and I never got a true update from them as to the status of my pillow, or the fabric that I had asked them to get for me. At the end of July they finally informed me that they were able to get the fabric I requested and that my pillow was to be made within the next two weeks. I continued to check in on the status and continued to receive little to no information. On October 21st I received an email from the owner of the shop suggesting that it was best to return my unfinished canvas to me as I was being impatient and my life hadn’t been affected by the pandemic. I agreed that they should send my canvas back. I felt so disrespected as it was extremely presumptuous of her to assume that my life has not been affected by Covid. Being a teacher myself, my life has largely been affected in many many ways. I told them that I did not want my canvas mailed back, and that rather someone would come in to pick it up for me once it was back at their stores location from the finisher. I would check in occasionally to ask if the canvas was back from the finisher. On December 11th, I received an email from the owner saying that the store will no longer accept my calls and that my canvas had been mailed FEDEX with a signature required. I replied asking for tracking and have not heard from them since. It is now January 10th and I still have not heard from them OR received my canvas via FedEx which leads me to believe it was never put in the mail in the first place. If they had lost my canvas, I wish they had just been honest and communicative from the beginning and reimbursed me in some way. Needlepointers take great pride in their work and trust that the final steps in their products are also treated with care. I will never recommend this company to anyone in the needlepoint community.

Lisa Heckmann

Am very happy with the service ,selection and knowledge of the owner! Have taken friend with to buy and learn this great hobby.