Contact One Call Center

Category: Call center

Address: CenturyLink Tower, 20 E Thomas Rd #2200, Phoenix, AZ 85012, USA

Phone: +16027927000

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Carlos Orellana

Dec 17, 2019

Website redirect you to a Tucson call center job hotline. Contact One Does have an office in Phoenix.

Kent Welborn

Jan 26, 2019

The team at contact one is outstanding their level of customer service professionalism and quality of their work and talent is by far an industry leader I’ve been most impressed with my experience in dealing with them over the last several years

Mike Moran

Jan 26, 2019

I have been working with call centers for over 25 years. Contact One offers the best customer centric services period. They make my company look good, and I trust them with my customers.

Eric Holt

Jan 24, 2019

Contact One is a valued component of our CRM interface. Highly recommend.

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Questions & Answers

Does anybody know where I can get a certificate for call center in phoenix?

Victor Vasquez | Mar 31, 2022
Contact One Call Center | Mar 31, 2022

Contact One Call Center does not provide any sort of certificate.

How long does it take to get started?

Contact One Call Center | Oct 28, 2019
Contact One Call Center | Oct 28, 2019

We can start taking calls in as little as ten business days. We are very thorough and want to make sure we meet your expectations. This requires time to train our team and test your account.

Do your services work with Google Voice?

Contact One Call Center | Oct 28, 2019
Contact One Call Center | Oct 28, 2019

No. Google does not recommend using Google Voice for business. From the Google Voice Help Forum: “Google Voice is not recommended for business or Institutional use. There is no direct support from Google and in the event of problems, you’re limited to seeking help on this public forum where users attempt to assist users with their questions and problems. Although fairly reliable for personal use, random glitches and problems can severely impact your Institution should you encounter problems with Google Voice and there is no guarantee of service. Please scroll through these public forums to get an idea of the common problems that Google Voice users encounter.” We recommend using a service like www.grasshopper.com which offers a professional alternative.

Does Contact One have a disaster recovery plan?

Contact One Call Center | Oct 28, 2019
Contact One Call Center | Oct 28, 2019

Yes. We keep our servers at a secure data center and have generators, battery backup, redundant service providers, etc. We have taken numerous steps to ensure we are operational regardless of natural and man-made disasters.

What do you sell?

Jeri Knypstra | Oct 28, 2019
Jeff W | Oct 28, 2019

We are an answering service company that helps small businesses. Check out our website for more info.

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