NovaSpine Pain Institute

Don Keffer

Very nice staff and very clean place

keith williams

I was waiting in the front waiting area when I heard my wife screaming and crying. No one came to me to let me know what was happening and no one allowed me to go to her. Then no one came to let me know that she was ready to leave so I could move my car to the patient pick up parking area. Instead they took her across the parking area and didn’t even assist her with getting in the vehicle. She was still sedated. I am so angry at the facility and staff because that is my wife that they didn’t treat well nor me and I am suppose to pay this place for this kind of services? I think not. I don’t blame Dr. Morales at all because he did his job professionally but I fully blame the facility and staff for their unprofessional heartless job and attitude!!!!

gary neumann

Had an 8:15 appointment, didn’t get called till 8:40. Was taken to room and asked a series of normal questions . The young lady left saying Victoria will be right in. I sat there for almost 1/2 hr., with no one ever coming in. It was determined by Victoria that I must have an MRI, and due to my pacemaker the only one to do it is banner in Phx, and will probably take over a month to get in. She suggested an epidural shot to possibly relieve the pain, and to call the front desk for an appointment. I immediately went home and called, and was told that the Dr. Had nit entered the . info to my chart, and they would call me later to schedule . No return call! Next day I called again, Victoria not in today, and can’t do anything until she enters the info., and she won’t be in till next Tuesday.(three more days) I paid $70 for this visit, and this is what I get? HORRIBLE SERVICE!!!

Tim Schuman

I have been receiving fax message after fax from this company for over 4 mo this has become harsment at this point my next step is the BBB and the police.