WellSprings Home Care Ltd.

Yes! We work very closely with industry partners that match our quality level. We can provide information on Hospice, Home Health, Assisted Living Placement, Memory Care and even realtors! We also offer long term insurance services including verification of benefits, initiating claims and setting up care on an LTC policy.

Yes! We support hospice patients by working very closely with the Nursing staff from the hospice agency. We take direction from the medical staff and offer care support during the times they are cannot be present in the home.

Yes! All of our caregivers are required to login on their app which has GPS built in. The time they clock in and out, is essentially the time they are paid for. Since it is GPS located, they cannot login unless they are onsite. Additionally, if a caregiver is running a little behind, the office staff get's an alert and is able to follow up with them and the family immediately.

Yes! This is all covered in our insurance policy.

Yes! All WellSprings employees are employed directly by the company. We do not have 1099 contractors on staff.

Yes! We have caregivers with all different backgrounds and experience levels. Some specialize in dementia care, while others have more experience with caring for hospice patients. We do have our own in house dementia training and have recently launched a Stroke Specialty Program to improve care with stroke patients. We utilize a balanced training program where our Care Management team comes out with caregivers to offer in person training with specific client and equipment needs.

Yes! WellSprings is fully insured and bonded which is one of the major reasons clients choose to work with an agency instead of hiring privately.

Yes! We offer in home virtual care that offers several different packages including 15 minute calls live with a caregiver for companionship, important medication reminders and mood check ins. This is a hybrid system where the caregiver comes out to meet you prior to starting virtual care. After that, they come out once per month for an on site visit. We can also provide remote monitoring for family members. Call us to learn more about it!

Yes, we work closely with your policy provider to do a verification of benefits prior to starting care.

We have a 4 hour shift minimum, and a 20 hour per week minimum. The reason for this is to maintain and increase the quality of care for our clients.

No, WellSprings is a privately owned and operated agency with a focus on a more personalized approach to home care.

Yes! We partner with many communities and facilities and are able to send in caregivers when needed. We follow all of the community guidelines to ensure the safety of their residents.

We are located in Exton, PA and cover all of Chester County, and most of Montgomery and Delaware Counties.

No, only a percentage of them are. As per CDC, “Vaccinated people can still become infected and spread the virus to others”. Due to the CDC facts and knowing that an unvaccinated caregiver does NOT pose a threat to our vaccinated clients, the vaccine is not mandated in our agency. If there was an additional threat, we would be taking a different approach.

We accept payment by debit or Visa for all private pay clients. The Visa does have a small fee so almost all clients choose to provide debit information for automatic payments. We also accept insurance such as LTC (Long Term Care Insurance), Veteran's Assistance and Medicare Advantage. Thanks!

Yes! Overnight care accounts for about half of our census. Minimum shifts for overnight care are 8hrs in duration and can also be extended. The rate is also the same as daytime shifts.

Yes! WellSprings Home Care has became somewhat an industry expert when it comes to LTC. We will actually help you review your policy and initiate a claim. Any insurance process typically has several obstacles, so we advocate for families and help them cut through the red tape.

This is dependent on the number of hours and type of care needed. Typically staff can be setup in 1 to 2 days.

Yes! We partner with an incredible Senior Living Advisor that is able to offer unbiased assisted living options.

Yes! WellSprings is an approved provider for the VA and are always happy to offer assistance to our veterans.

Yes! We have amazing partners that specialize in things like assisted living/memory care placements, medical needs, home modifications, hospice and even a great realtor!

Yes! Our management team is available Mon-Fri 9am to 5pm, and in the evenings and weekends we have a manager on call to answer any emergency questions that arise.

Yes! Our Care Managers are in homes most of their day. This includes for assessments, start of care and also drop in visits to do an inspection and assessment of our caregivers.

Yes! We can come in to give family caregivers a mental and physical break.

Yes! As long as we know ahead of time to make sure we have an aide that provides transportation.

We have backup caregivers on-call, but we still ask that families have Plan B in place in case of emergency. We are transparent with the fact there is a major staffing shortage and short notice coverage can be extremely difficult for any agency.