A-US Air Conditioning of Texas

Carolyn Pitts

Do not in my opinion even consider using this company! American home shield sent this company to our house to evaluate the air conditioner that quit working. The technician walked in opened the cabinet door stood there for about 20 seconds turned around walked into the garage looked at the breaker panel to make sure that the breakers were on walked up to me and said it’s an electrical issue I’m not an electrician I will submit the paperwork and one will come out. I ask him with the suspense time on that happening since this was a Friday night before a holiday weekend and he said usually by the end of the afternoon . Lie number one. For those of you who don’t know Texas summers they’re quite warm…the next week when we still had no air-conditioning I contacted home shield and this air conditioning company, was told that they were just waiting for the paperwork to be submitted. I called pretty much every day for about a week and a half always got the same story we cannot do anything until we have the paperwork submitted. Finally going into week two I called US air conditioning directly requested to speak to a manager they gave me to someone who told me her name was Jaime. Jaime was quite frankly a snot, argued with me saying that the technician said that the unit wasn’t working because there was no filter in place. Lie again, I asked to speak to her immediate supervisor and was put on the phone with the individual that said his name was Rob. Rob was so arrogant on the telephone you could almost see him smiling on the other end as he was telling me that the air conditioner wasn’t working because the technician said that there was not a filter in place and that it was due to lack of maintenance. Lie number three because I had just changed (a few weeks prior) the air conditioning filter. He then proceeded to tell me that the coils were completely fouled because there was no filter in place next lie. The only way that you could’ve seen the coils is if you had remove the filter that was still in place that the technician never removed In orderto view the coils. When I explained to him that I read the reviews and that what he was telling me was almost Word for Word to other complaints in the reviews and it appeared that he was cutting and pasting the report because obviously the technician never looked at anything the conversation ended. I then called American home shield and let them know that I was concerned giving my money to them because obviously from the reviews they work hand-in-hand with US air conditioning and are aware of the numerous complaints and that the only thing that it would lead me to believe is that they are working together so American home shield would not have to pay out and make good on the insurance policies. Requested another company meet to come out to inspect the air conditioning unit where I was told by American home shield that if in fact they found the same thing it would be another $125 deductible charge which I was not concerned with because I knew that they were in fact not going to find the exact same thing and they did not and subsequently the report that the second company submitted to American home shield the same day they came out by the way, was approved and we received a new air conditioning unit. If American home shield attempts to send out US air conditioning company to your home I would strongly suggest that you demand a different company and read the reviews before they show up at your door.

M Jackson

I wouldn’t recommend. It was a pain dealing with them and all the repairs two years ago and now two years later my new system is already malfunctioning. I had very little trust in the installation to begin with after all the errors and things said by one young mechanic but they were my only option through home warranty unfortunately. So now I’d have to pay the service fee for them to diagnose the problem they never really addressed to begin with. Find someone else unless they are your only option.

Aly Lanier

They don’t even deserve 1 star!! These people are a joke!! Chuck with the install department is rude! They don’t even have qualified technicians, one comes and says one thing and then they say another person has to come back to “fix” the problem. But I’ve had the same problem every year and they keep finding something else. And then they want to blame it on the homeowner. When they tell you there’s an appointment they don’t call or show up!!

TyCobb9999

AHS repair. Israel came early, fixed the problem quickly, and was very courteous and professional. Israel was also very conscientious about wearing shoe covers and respecting the cleanliness of my home - very much appreciated!! Very happy with today’s service.