Rusty Wallis Volkswagen

S. Richardson

I had a very bad experience at this dealership with the Manager Aaron. She was very rude and honestly shouldn’t work in customer service. I dropped my car off for service , car was assigned to DJ. I was told DJ would call me in a few hours. Never received a call so I called kept being transferred to his vm. Finally someone with advises he’d been out all week and Aaron was handling my car. I was transferred over to Aaron and she laughed that she didn’t know she was handling my car but she would look into it. She was very non Chalant to the fact i was told this was only a 2hour service and my car had been at the dealership all day. Finally my car was ready , she texted me bc she wasn’t professional enough call. I voiced my concerns and she told me i should be lucky my car was even finished and she’s sorry that her short staffed crew wasn’t fast enough for me. Nothing was sincere about the apology. I’ve spent thousands of dollars with this dealership and was very caught off guard by her behavior bc the issue wasn’t that serious. I just wanted her to know in the future communication is key. Had i been told DJ was out initially i could have had my car assigned to someone else & none of this wouldn’t have been an issue. I do not like the way i was talked to or treated this day and for that reason I’ll never do business with this location again. Unless Aaron no longer works there. If upper management is interested I do still have the text messages.

Payton Carter Beiersdorf

amazing dealership!! best customer service and loved my sales consultant, Marcel Hudson! He was awesome and professional in every way. Highly recommend!

Susan Cortes

Ei was very helpful and helped me with the extended warranty company who was difficult to work with.

Neethu Kuriakose (NUNU)

I had my vehicle-car services done here previously each visit I had nice experiences, thus far. Thank you!