Urban Air Trampoline and Adventure Park

Luellen Hooper

I took my kids (16, 14, & 10) to this Urban Air on a day they were off school. Overall, the place was very dirty & it was hard to find a staff member to help you - concession stand, front desk, or at the attractions. I paid for the Ultimate Ticket and we were unable to do any of the attractions - the Wipeout was broken, there was no one at the Sky Rider, & they couldn't get the VR headsets to connect. We couldn't get anyone to come to the front desk so we could ask about the Sky Rider and we had to wait for someone to help us at the concession stand. The staff were always hanging out in back rooms & not available to help. Don't waste your time or money.

Christopher Eads

I visit all the Urban Air parks regularly on business and this one is the cleanest and has the best staff

Lauren Wright

This place should really be ashamed of their business practices. I went into the location in Waxahachi. TX just looking for something fun to do with my grandchildren, the young lady at the front desk was super sweet, and helped me find the cheapest package, She even set the entire thing up on my phone, took our pictures, and just showed me where to sign. Great! Or so I though, turns out she set up a 12 month contract that when I called to stop the membership, they basically said no way Jose, you’re locked in for a year! At an amusement park! Not even once did the employee let me know that. I’m now without an income, and I find out I’m locked in a 12 month contract at an amusement park! I will never support this place again. This is my review and I plan to share it given every opportunity, and I will fight this!

Jen Howard

It's a great place for kids just don't expect mature staff handling things. Not to mention you should think twice about ordering their expensive pizza. We were number 7 and they were passing out food all the way past our # to number 14. Just that took an hr and 30min. After it arrived it was horrible!